BT Group Customer Service Advisor interview questions
Updated Aug 5, 2025Difficulty
Average
Experience
Mostly positive
How others got an interview
- 8%Staffing AgencyStaffing Agency
- 5%In PersonIn Person
- 1%RecruiterRecruiter
- 1%Employee ReferralEmployee Referral
Interview search
82 interviews
BT Group interviews FAQs
- Customer Service Advisor applicants have rated the interview process at BT Group with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 60.9% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Advisor roles take an average of 16 days to get hired, when considering 76 user submitted interviews for this role. To compare, the hiring process at BT Group overall takes an average of 34 days.
- Common stages of the interview process at BT Group as a Customer Service Advisor according to 76 Glassdoor interviews include:
Phone interview: 24%
Group panel interview: 16%
One on one interview: 15%
Skills test: 10%
Presentation: 9%
IQ intelligence test: 8%
Background check: 8%
Personality test: 6%
Other: 3%
Drug test: 2%
Here are the most commonly searched roles for interview reports -
- Project Manager(357) ;
- Software Engineer(197) ;
- Associate(165) ;
- Customer Service Representative(156) ;
- Account Manager(149) ;
- Network Engineer(146) ;
- Sales Advisor(127) ;
- Manager(117) ;
- Analyst(113) ;
- Customer Service Advisor(112) ;
- Sales(98) ;
- Engineer(95) ;
- Customer Service(87) ;
- Senior Consultant(87) ;
- Finance Manager(83) .
