BT Group Customer Service Representative (CSR) interview questions
Average interview difficulty
Mostly positive interview experience
How others got an interview
- 16%Employee ReferralEmployee Referral
- 12%Staffing AgencyStaffing Agency
- 4%OtherOther
- 4%In PersonIn Person
Interview search
38 interviews
BT Group interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at BT Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 60.9% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 12 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at BT Group overall takes an average of 34 days.
- Common stages of the interview process at BT Group as a Customer Service Representative (CSR) according to 26 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 20%
Skills test: 14%
Group panel interview: 10%
Personality test: 10%
Presentation: 8%
Background check: 6%
Drug test: 4%
Other: 4%
IQ intelligence test: 2%
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