Booking.com Customer Service Manager interview questions

Best way to describe it - it was "odd". First, the site director was 15 minutes late to pick me up for my interview, she apologized and took me to a meeting room where she began my interview immedietly without their HR person present. About 10 minutes later, the HR person arrived and apologized for being late as well. I get that people can become busy but it did give me the impression that they were a little disorganized. I'm sure if I was late for my interview, they would have thought the same thing. I will say that both women were very friendly and engaged until about half way into the interview when I could sense them seeming less interested. Of course, this is how interviews work, you are looking for the right fit just as they are and sometimes the fit isn't right. I also found the behavioural questions a bit odd. Again, they are supposed to throw you off balance a little bit to gauge how you react but I'm not sure what you learn about a a person asking them "What is the best piece of advice you've ever been given?" Then later, "You're in the zone and the day is flying by. What makes you feel like you're in the zone?" Once the interview was over, they asked me if I had any questions for them? I asked them to confirm what the HR person had told me over the phone in my pre-screen which was that it was a 4 day by 10 hour schedule that would either be Thursday-Sunday or Friday-Monday? They looked at each other in confusion and then gave a vague answer that all of it was still not decided. Not it being a 4 or 5 day week or what hours of the day or evening you would be required to work. It was again odd that they were interviewing for a position and could not even tell the applicant something basic like their schedule. Moreover it's odd to have one HR person tell you what to expect and then have the next HR person tell you that it's all changing. Seemed disorganized. I pretty much knew when I left my interview that I was not going to be the successful candidate which was confirmed the next day when I received a form rejection letter via email. I'm a firm believer that everything happens for a reason and when I received that email, I felt like I had possibly dodged a bullet.

Initial phone interview. Very casual conversation. Early on in our conversation, the HR person asked me my salary expectation. With over 20 years of call centre management experience (8 within the travel industry) and given the job descrition mentioned "The Customer Service Manager leads a team of 10 Managers and 150 Customer Service Executives delivering experiences that thrill our customers, increase loyalty, and far exceed industry norms." I mentioned a salary range of $85K - 95K, which is less than I am making now at my current job overseeing 4 team leaders, 50 agents. I was told this position, with all its responsibilities and crazy hours you were expected to work, pays in the low 70K's!!! Is it any wonder why companies cannot get half decent quality candidates! This position is located in Toronto, which is one of the most expensive cost of living city in North America. I said, "No Thanks" and wished them luck in finding a decent Customer Service Manager to work for that low salary. It's very disappointing when a large company like Booking.com underpays (lowball) its employees.