I applied online. The process took 5 days. I interviewed at FanDuel (Atlanta, GA) in Oct 2021
Interview
A streamlined interview process consisting of two hypothetical situations in which the Agent responds to a common customer inquiry. (i.e. Signup bonus not rewarded/Sportsbook availability in region) and a ‘final round’ group interview via Zoom (my interview group was about 14 applicants total).
The interviewers numbered 3 management on camera and 1 off camera.
Process was awkward for the amount of people in the chat given the length of the answers to the questions.
No e-mail given to notify rejected applicants.
The interview process consists of a group interview of your standard “describe a time when” or “what would you do if” questions. They are not tricky but it is best to be prepared and have previously experienced scenarios from previous jobs ready to use for these questions.
Interview questions [1]
Question 1
What would you do if a user reached out and was angry about a wafer that was lost?
Conversational, talked about past experiences and how you would fit and describe a great achieving employee in this position. Know a little bit about sports wagering and product offerings. How would you be good at this job.
Interview questions [1]
Question 1
What are 7 words to describe a good customer operations agent.
