MetLife Customer Service Representative interview questions

Interview process begins with a phone screen. They will ask basic call center scenario questions and provide details about the position. Virtual interview was one on one with a supervisor. Good conversational style interview. They use the STAR method to guide you through each answer. Wasn’t difficult at all.

The interview process is very personal and conducted in a timely manner. Interviewees are very upfront and personable. They allow you to share your experience and goals, keeping the interview open to questions.