Standard Life plc Customer Operations Representative interview questions

It was a very well layed out interview with very clean and concise instructions about task. Even though it was remote I still got a warm welcome and felt comfortable during the interview.

The process took around 2 weeks. I applied online. I was then called practically the next day to arrange a telephone interview for the following day. On the telephone interview they asked questions surrounding different competencies such as 'customer at the heart'. This lasted for around 30 minutes. I was then told the next day that I was successful and onto the next stage. I then was interviewed by two people via video call and this lasted for approx 1hr 30 mins. there was 40 minutes of competency based interview questions and then two different assessments. One of which was a role play assessment and the other a case study.