The AA Customer Service Advisor interview questions
Updated Sep 8, 2025Difficulty
Average
Experience
Very positive
How others got an interview
- 9%In PersonIn Person
Interview search
14 interviews
The AA interviews FAQs
- Customer Service Advisor applicants have rated the interview process at The AA with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 48.7% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Advisor roles take an average of 21 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at The AA overall takes an average of 19 days.
- Common stages of the interview process at The AA as a Customer Service Advisor according to 13 Glassdoor interviews include:
Phone interview: 23%
Skills test: 18%
One on one interview: 15%
Background check: 15%
Personality test: 13%
Group panel interview: 10%
Drug test: 3%
IQ intelligence test: 3%
Other: 3%
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