Salary: £45,000 – £55,000 DOE
Location: Daresbury, Halton
On-site Free Parking | Full Training Provided

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy speaking with people and making a positive first impression? If so, we would love to hear from you.

We are a leading specialist legal firm dealing with motoring offences and are looking for an exceptional First Responderto join our growing team. This is a pivotal role where you will be the first point of contact for potential clients seeking expert legal assistance.

About the Role

As a First Responder, you will play a crucial role in our client journey, speaking with prospective clients, understanding their circumstances, and providing reassurance and guidance before introducing them to the appropriate legal specialists.

This is a busy, rewarding role that requires confidence, professionalism, empathy, and the ability to build rapport quickly.

Key Responsibilities

• Responding to inbound enquiries from potential clients.
• Conducting initial conversations to understand client circumstances.
• Explaining our services and fee structure clearly and professionally.
• Building trust and confidence with prospective clients.
• Managing client information accurately within our systems.
• Working closely with solicitors and legal teams to ensure a seamless client experience.
• Maintaining high standards of customer service at all times.

About You

The ideal candidate will have:

• Previous experience in a First Responder, client intake, sales, customer service, or similar front-line role.
• Excellent verbal communication and listening skills.
• Confidence speaking with potential clients over the telephone.
• The ability to remain calm and professional in a fast-paced environment.
• Strong organisational skills and attention to detail.
• A positive, proactive, and team-oriented approach.

Legal knowledge or experience within the legal sector is advantageous but not essential, as comprehensive training will be provided.

What We Offer

• Competitive salary of £45,000 – £55,000 DOE.
• Full training and ongoing support.
• Modern, state-of-the-art office environment.
• Excellent workplace amenities.
• Free on-site parking.
• Fantastic location in Daresbury, offering easy access from Manchester, Liverpool, and Chester.
• Opportunity to join a successful and growing specialist legal practice.

If you are ready to make an impactful difference in the legal field and thrive in a fast-paced environment, we invite you to bring your expertise and enthusiasm to our team. Your journey toward meaningful legal advocacy starts here—apply now!

Pay: £45,000.00-£55,000.00 per year

Benefits:

• Canteen
• Casual dress
• Company pension
• Free parking
• On-site parking

Work Location: In person