We are looking for a dependable and experienced IT & Cyber engineer to join our growing service desk and support function. You’ll be responsible for technical troubleshooting, cyber security incident handling and on-site configuration of IT environments. The ideal candidate will be confident working across international teams, able to take initiative in fast-moving environments and uphold security-first support principles.

KEY RESPONSIBILITIES

• Provide 2nd line IT support and escalation handling for users in the UK and UAE
• Using ITSM Tools such as Halo
• Troubleshoot and resolve hardware, software, network and O365 issues
• Administer and manage Microsoft Intune, including device enrolment and compliance
• Support user onboarding/offboarding, email configurations, SharePoint and Teams
• Comfortable troubleshooting problems on a Video call and Telephone
• Configure small to mid-scale network setups on-site, including Wi-Fi and firewalls
• Respond to and escalate cyber security incidents, working with the SOC team
• Contribute to patch management, endpoint protection and vulnerability remediation
• Document known issues, create SOPs and update asset inventories
• Work collaboratively with developers, security and infrastructure engineers across borders
• Participate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota)

ESSENTIAL SKILLS & EXPERIENCE

• Minimum 3 years’ experience in IT support or service desk environment (L2 or higher)
• Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint
• Microsoft Intune experience (policy management, device compliance, remote actions)
• Experience responding to security alerts and incident response procedures
• Proven ability to set up and troubleshoot wired and wireless networks
• Familiarity with ticketing systems and ITIL-aligned support processes
• Strong verbal and written communication skills, comfortable dealing with non-technical users
• Ability to work independently and as part of a distributed international team

NICE TO HAVE

• Microsoft 365 Fundamentals, Intune or Security certifications (MS-900, MD-102, SC-200)
• Experience supporting hybrid environments with Azure Active Directory
• Understanding of security frameworks (ISO 27001, NIST)
• SharePoint Administration / Migration
• Experience in public sector or regulated industries
• Knowledge of basic scripting or automation (PowerShell a plus)

BENEFITS*

We prioritise employee well-being and mental health by offering a comprehensive range of benefits so to enhance both health and career growth.

• Competitive Salary: Salary depending on experience and background.
• Health Benefits: 24/7 GP Access, Counselling Services, Virtual Physiotherapy, Discounted Gym Memberships, Virtual Gym Classes, Discounted Private Health Cover, Eye Care Discounts.
• Wealth Benefits: Shopping Discounts, Debt Support, Money Advice, Free Credit Reports, Travel Money Savings.
• Education Benefits: Learning Courses, Business Skills Training.

• Offered only to employees based in the UK.
• Unfortunately, we aren’t able to offer sponsorship for this role.