THIS ROLE WILL BE IN A HYBRID MODEL AND CAN BE WORKED FROM ANY OF OUR ZENZERO OFFICES.

We are looking for a proactive and detail-oriented Internal Integration Services Engineer to join our Corporate IT team at Zenzero. This Junior role is ideal for someone passionate about technology and eager to grow within a dynamic Managed Services Provider environment. You will be the first point of contact for internal technical issues, responsible for handling support tickets, triaging problems, escalating complex issues to senior engineers, and maintaining clear documentation.
Your work will directly impact our operational efficiency and our ability to support client environments with excellence by making sure that our teams are supported with timely and effective technical assistance.

Education & Experience:

• A-levels, college diploma, or equivalent experience in IT, Computer Science, or a related field.
• 1–2 years of experience in a technical support or IT helpdesk role (internships or work placements welcome).

Technical Skills:

• Good understanding of Windows operating systems, Microsoft 365, and networking fundamentals.
• Familiarity with ticketing systems and remote support tools (e.g., ConnectWise, Screen Connect, Autotask).
• Exposure to documentation platforms (e.g., IT Glue).
• Interest in learning scripting or automation (e.g., PowerShell, Python).
• Good understanding of End User software (e.g., Office, Teams, Adobe etc).
• Good understanding of IT Security (e.g., Firewalls, Anti Malware, patching, SSO, MFA).

Soft Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Willingness to learn and take initiative.
• Ability to work collaboratively and follow established processes
• Being flexible and able to switch workloads and priorities at short notice.

Key Responsibilities

• Act as the first line of support for internal technical issues, responding to and resolving support tickets in a timely manner.
• Triage incoming issues, identify priority levels, and escalate to senior engineers when necessary.
• Maintain and update internal documentation systems to ensure accurate and accessible technical information.
• Communicate clearly and professionally with internal users to understand issues and provide guidance or updates.
• Assist in monitoring internal systems and tools to identify potential issues or performance concerns.
• Support internal platforms such as ticketing systems, remote support tools, and shared resources.
• Collaborate with senior engineers to learn and contribute to ongoing improvements in internal workflows and automation.
• Participate in onboarding and training sessions for new internal tools and systems.
• Ensure all support activities are logged and tracked according to internal processes.