Delivery and decision making at pace . Makes timely decisions, seeking the views of others where necessary and is confident to make recommendations considering the implications. Works at pace, responding flexibly to emerging priorities and manages their own workload effectively.

You can find out more about the skills required here

Experience

Experience in customer service or support, with the ability to understand complex information and explain it clearly, and the ability to remain calm and professional in difficult situations.

Behaviours

Managing a quality service - Level 2.

Working together – Level 2.

You can find out more about Success Profiles Behaviours, here

How to apply

Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.

If invited for further assessment, this will consist of an interview and a Job Simulation exercise.

Assessments are scheduled for w/c 10th August however this may be subject to change.

About us

The Student Awards Agency Scotland (SAAS) is an Agency of the Scottish Government responsible for the assessment and payment of student financial support for Scottish Students studying within the UK.

SAAS administer budgets of around £1.4 billion each year, making payments to both higher education institutions and over 190,000 students a year. We are committed to recruiting a diverse workforce that is representative of the clients we serve.

More information on SAAS can be found on our website https://www.saas.gov.uk .

Our staff are part of the UK Civil Service , working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer .

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules .

Working Pattern

Our standard hours are 35 hours per week Monday to Friday. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us.

Equality Statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website .

Read our Candidate Guide for further information on our recruitment and application processes.

For further information please contact carol.duncan@gov.scot