Who We Are

Moneycorp is a thriving dynamic business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years. As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE, Gibraltar and Brazil!

With 600+ employees, Moneycorp prides itself in attracting some of the world’s top talent and the people who work at Moneycorp are truly behind its continued success. As Moneycorp continues to expand into new territories, there are considerable opportunities for growth for newcomers and the learning possibilities are endless. We welcome you to be part of a team which has a passion for the business, all within a collaborative and supportive working environment that has ultimately translated to a unique exciting business. To find out more about our journey click here.

Who You Are / Your Next Challenge

We have a great opportunity for a Customer Services Representative to join our Customer Services team at our Gibraltar Office.

The Client Operations Representative plays a pivotal role in delivering exceptional customer service and operational support across the Bank’s client base. This role is responsible for responding to customer queries and complaints with empathy, accuracy, and efficiency, ensuring that all interactions lead to fair and positive outcomes in line with Consumer Duty obligations.

The representative will proactively identify and support vulnerable customers, ensuring their needs are met with sensitivity and care. They will also contribute to operational initiatives that directly impact client experience, working collaboratively across teams to enhance service delivery and operational effectiveness.

Key Responsibilities

What we’re looking for / Skills that will help you in the role

Are you ready to take on this exciting challenge and be a part of our Company's continued success?

This is an exciting opportunity for a highly motivated individual interested in working in a challenging and changing environment in a growing company and industry. It offers the position holder an opportunity to work in a growing sector during an exciting time in the evolution of the business.

Interested?

If the role sounds like you, we invite you to upload a copy of your CV by clicking on the Apply button.

Start Date: ASAP

Please note: This is position is full-time, 12-Month Fixed term contract. The role is expected to be hybrid working in our Gibraltar office.

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Diversity and Inclusion

Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams.

All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.