Starting salary of £35k, rising £37.5k after 6 months and £40k after 12 months.

We’re excited to be looking for a Trainee Signings Manager to join our vibrant and passionate team at our Albany Road, Roath branch. This is a full-time, permanent position. As full training will be provided, previous experience in property is not essential, but at least 2 years’ experience in a customer service or administrative role is required.

The role

• Overseeing the end-to-end tenancy progression process, ensuring compliance, accuracy, and timely delivery
• Supporting and deputising for the Branch Manager in their absence, assisting with the smooth day-to-day running of the office
• Acting as a senior point of contact for landlords and contract-holders, resolving complex queries and delivering a high level of service
• Monitoring and managing rent accounts, taking ownership of arrears processes and implementing proactive resolution strategies
• Overseeing the accurate processing of high volumes of rent payments and financial records
• Providing guidance and support to junior team members, helping to maintain high standards across the branch
• Handling escalated enquiries (phone, email, and in-person) with professionalism and confidence
• Identifying opportunities to improve processes, efficiency, and customer experience
• Supporting wider operational, compliance, and administrative functions

About you

• The ideal candidate will have the ability to be organised, as prioritising workload effectively is vital.
• You will be required to use your own initiative and have a strong eye for detail as well as accuracy.
• You should possess excellent communication and relationship-building skills.
• You’ll be a dynamic individual who thrives within a busy working environment, with the ability to work both alone and as part of a team.

Key info

• Starting salary of £35k, rising £37.5k after 6 months and £40k after 12 months.
• Hours: 8:30am - 5pm, Monday-Friday, office-based, with occasional half-day Saturdays potentially required (which can be used as time in lieu)
• Employer contributions to a pension scheme
• Career progression within an established company
• Over 5 weeks’ holidays per year

About us

Formed more than 25 years ago, CPS Homes has grown to become Cardiff’s biggest estate agent, helping house thousands of tenants and selling to hundreds of buyers in Cardiff each year. To this day, the company’s directors continue to work alongside our team of 40+ enthusiastic and hardworking individuals; many of whom have been within the company for several years, so you’ll be learning from some of the most knowledgeable and experienced in the industry.

Investing in our people is a huge part of our ethos and we are all about progression, so every single person we recruit is proactively encouraged to grow and develop within the business. We also promote a friendly, supportive working environment, helping foster strong colleague relationships.

Pay: From £35,000.00 per year

Benefits:

• Company pension

Experience:

• Administrative: 2 years (required)

Work Location: In person