Senior Creative Project Manager

Salary: Up to £50,000 per annum, plus company benefits

Location: London E14

Contract: Permanent, full time

Shifts: 37.5 hours per week, Mon-Fri 9am–5:30pm, with a 1-hour unpaid lunch

Work model: Hybrid; on-site Tuesday, Wednesday, and Thursday

Williams Lea seeks a Senior Creative Project Manager to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of the Role

The Senior Creative Project Manager leads the day-to-day delivery and operational performance of the Creative Project Management function. Responsible for managing a team of Project Managers, ensuring consistent delivery standards, resource optimisation, and high-quality client outcomes. The role acts as a key link between Account Management, Creative Leads, and senior stakeholders, driving continuous improvement, team development and process excellence across all projects.

Overall Aim of the Role

• The Creative Project Manager will work collaboratively alongside the client, members of the Creative Team, Creative Account Manager and Management Team to drive quality and creativity. They help inspire and innovate the creative service offered to the client, providing direction and guidance to the other members of the team(s) to help achieve these aims
• Team Leadership & Management: Line management of Creative Project Managers, conduct regular 1-2-1s, development plans, and performance reviews. Coach and mentor PMs to improve delivery quality and confidence, manage workloads and wellbeing across the PM team. Foster a high-performance, collaborative team culture and act as escalation point for project and resourcing issues
• Work closely alongside the Creative Account Manager and Creative PM(s) to ensure all processes and procedures are in place to ensure the smooth running of the department
• Oversee all larger project-based creative work that enters the studio. Prioritise and organise projects, working alongside the Team Leaders, to ensure that client deadlines and expectations are met and maintained
• Attend client briefs, and produce estimates and proposals
• Scheduling all elements of the production, including preparation, production and editing with budget estimates to support the clients’ interests

Key Responsibilities

• Analyse project briefs once accepted by workflow
• Providing clients with cost estimates and timelines for all deliveries highlighting any risks and dependencies in the meeting and agree deadlines, alongside any additional information you may require executing the brief
• Manage project timelines
• Attend face-to-face briefings with clients offsite, as well as assisting with hosting clients who attend our offices in person to oversee the execution of any briefs
• Involve any subject matter experts within the team to assist with any client queries, both technical and creative to advise how best to ensure briefs are delivered to the highest quality in the shortest timeframe and communicate project risks.
• Collaborate with team members in the development of creative concepts and implementing a clear production plan of action that meet clients’ objectives on time and within budget
• Provide feasibility feedback, budgets and timelines for creative concepts as needed
• Coordinate project deliverables, briefing and guide the team on potential risks
• Assist with project communication and document issues and changes that affect the project
• Coordinate production calendar with team lead to ensure projects can be delivered on time and that there are sufficient resources
• Assist with workflow to cover holidays
• Maintain an up-to-date internal status sheet of all live briefs and work in production using Monday.com
• Where required, ensure on behalf of the client via business affairs that usage rights are secured as per brief, advise clients when usage rights are due to expire
• Ensuring all output meets client requirements, has been through QC and is approved before release to the client
• Develop status reports and work with stakeholders to ensure deadline are met
• Attend campaign ‘wash-up’ meetings with clients to identify future learnings to be applied to the following campaigns and build further relationships with clients
• Develop, maintain and extend client relationships
• Manage client expectations in relation to project objectives, timelines and budgets
• Work to gain a strong understanding of the clients’ business
• Build strong working relationships with clients

Key Competencies

• Leadership and team development
• Strategic thinking and problem solving
• Commercial awareness and financial management
• Stakeholder influence at senior level
• Decision-making under ambiguity
• Operational excellence mindset
• Understand and anticipate clients’ needs and expectations
• Keen and eager to learn and develop new skills to support the growth of the team
• An active interest in new industry trends, emerging technologies and innovation
• Exceptional accuracy and attention to detail
• Excellent customer relationship management skills
• Calm and mature personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlines
• Professional, confident and enthusiastic team player
• Excellent communication and organisational skills with the ability to prioritize an often-conflicting workload
• Collaborative and proactive approach

Success Measures and KPI's

• On-time, on-budget delivery across portfolio
• PM team utilisation and efficiency metrics
• Team engagement and retention
• Client satisfaction / feedback scores
• Reduction in delivery risks / escalations

Key Requirements

Essential Skills

• 6–8+ years experience in project management within a creative environment
• Proven experience managing or mentoring teams
• Experience leading complex, multi-stream projects

Desirable Skills

• Experience working in a Creative Studio environment
• Experience in resource planning or operations
• Exposure to financial management (budgets, forecasting)
• Working with Film and Editing workflows

Using AI in your application

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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