Front Of House Security Officer- Manchester

Reporting to: Manchester Site Security Manager

Position: - Permanent/Core

Rota Pattern: – Monday to Friday only

Hours: - 12 hours per shift

Pay: - £14.25 an hour

Day shifts timings: - 07:00 to 19:00 only

Qualifications:

• Skills for Security trained & certificated
• SIA licensed
• First Aid trained & certificated
• ACT Awareness certified (desirable)
• IT literate

Previous Experience

• Corporate Customer Services background (desirable)
• Ability to use MS Windows and MS Office applications
• A sound understanding of electronic security Access Control & CCTV systems (desirable)

Personal Skills

• Physically fit to fulfil active job role requirements
• Ability to work proactively, pay attention to detail and use intuition
• Customer Facing/front of house skills
• A high standard of bearing and turnout
• Excellent telephone manner
• Ability to demonstrate a commitment to delivering a high-quality service
• Ability to liaise with others at all levels including senior management and customers clients
• Ability to work within established procedures and contribute positively to any improvements
• Application of conflict management in support of conflict de-escalation and resolution
• Disciplined and Professional attitude
• Proficient in written and oral communication
• Computer literate and good administration skills
• Ability to deal with and control emergency situations
• Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices.
• Comply with commitment to corporate social responsibility and in support of the Environmental Sustainability Statement and Goals
• To read, understand and comply Code of conduct.
• Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
• Work collaboratively with colleagues and supervisors.
• Excellent time keeping
• Should be proactive and self-motivated
• Required to be flexible in support of covering staff holidays, sickness or extra cover when required.

Responsibilities & Specific Tasks

• Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
• Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
• Provide assistance, directions and guidance to visitors on arrival
• To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
• To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
• Escorting of contractors and cleaning operatives in line with agreed procedures
• Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
• To provide ad-hoc cover for receptionist for breaks as required, including support to on-site client events
• To react positively and professionally in support of security operations and emergency situations as required
• Successfully complete site induction training to satisfactory standard.
• Complete satisfactory probationary assessment as part of personal training and development plan

Operational Duties

• Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime

• The FoH profile, presence and posture is to reassure management, staff and visitors that the premises and facilities are safe and secure
• Monitor and control access to the front entrance, ensuring only authorised personnel are allowed on site
• Greet and assist staff, and visitors in a friendly and professional manner
• Maintain a visible presence at the front entrance, deterring potential security threats through proactive observation and engagement
• Provide directions, guidance, and information to individuals seeking assistance
• Collaborate with the Security Control Room (SCR) and all security personnel to ensure seamless coordination and effective response to emergencies
• Complete incident reports and maintain accurate records of security-related activities
• Assist in the coordination of special events or functions, ensuring appropriate security measures are in place
• Maintaining the highest standards of professionalism at all times
• Pinpoint suspicious behaviour and take remedial non- confrontational action

• To proactively observe the outside perimeter, main entrance and ground floor reception areas for suspicious activity and opportunities to assist with colleagues and guests

• To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
• To work as a coordinated team as part of routine duties and immediate response to safety, risk and emergency situations
• Immediate response to any incident and give confidence to others that the situation is being dealt with effectively and efficiently.

• Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
• Observation and surveillance skills to include risk and threat identification
• Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
• Speedy and accurate reporting of suspicious activity
• Have a clear understanding of guidance and response relating to Crowd Control, Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
• Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
• Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services
• Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries.
• Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (back up service only)
• Subject to experience and skill level, be prepared to step up to cover Duty Supervisor or CCTV Controller role, under direction and supervision of site Security Manager
• To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
• To follow and comply with all routine site operating procedures
• To maintain communications in support of local and wider regional operations