Customer Service Advisor (Fraud) – Join an Award Winning Outsourcer and Grow Your Career!
Customer Service Advisor (Fraud)
We’re looking for empathetic, proactive Customer Service Advisors to support customers via inbound calls as their first point of contact. You will play a vital role in investigating suspected fraud and scam cases, working on behalf of our established Banking client to deliver fair, timely, and high‑quality resolutions.
Start Date: 3rd August 2026
Salary: From £26,227 per annum
Hourly Rate: £13.45 + 25p per hour site incentive for your first 12 weeks
Performance Bonus: Up to £1.10 per hour
Location: Full time site based in our Glasgow City Centre Office during initial training and Gradbay (minimum 12 weeks). Working from Home may then be offered subject to sign off.
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What We’re Looking For
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Why Join Huntswood?
At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences — and we invest heavily in developing our teams to do just that.
Whether you join us on a fixed‑term contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals.
Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation.
Committed to Inclusivity
Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria.
For your safety, please note: Huntswood will only request contact details via email when first reaching out — we will never ask for additional personal information at that stage.
Job Types: Full-time, Permanent
Pay: From £26,227.00 per year
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Work Location: Hybrid remote in Glasgow G1 2RX
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