Key Account Manager (KAM)

Location: Saitama

Department: Sales

Job type: Full Time

Join us and make a difference when it matters most!

At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees.

Role summary

As a partner promoting appropriate use at key medical institutions, the Key Account Manager plays a role in shaping the future of treatment and care for patients by collaborating with these institutions.

By deeply understanding the clinical systems, decision-making structures, and patient experiences at assigned medical institutions, they build an environment where our products can be promptly delivered to the appropriate patients through changes in treatment policies and improvements in hospital operations.

Rather than merely promoting products, they contribute to solving healthcare institutions’ challenges, thereby enhancing medical value and achieving sustainable business growth.

This position plays a critical role in driving treatment strategy transformation and shaping the future of patient care through partnerships with key medical institutions.

The Key Account Manager will primarily be responsible for the following advanced medical institutions:

• National-scale medical institutions (National Centers)
• University Hospitals
• Regional Core Hospitals

At these medical institutions, you will drive strategic account management while understanding cross-departmental collaboration and internal decision-making processes.

Key responsibilities

Formulation and Promotion of Key Account Strategies

• Analyze the clinical systems, patient flow, and decision-making structures of key medical institutions to formulate and execute medium- to long-term account strategies. While building trusting relationships with stakeholders, provide value as a partner working alongside medical institutions to shape the future of patient care.

Prescription Penetration & Institutional Transformation

• We analyze clinical processes and treatment policies to develop and execute prescription penetration strategies that ensure this medication is promptly delivered to the appropriate patients. We will promote the transformation of treatment pathways and the improvement of hospital operations by fostering cross-departmental collaboration and supporting the implementation of hospital protocols.

Engagement & Scientific Partnerships

• We build relationships of trust with Key External Experts (KEEs) at an early stage and promote scientific discussions based on clinical challenges. We will strengthen relationships with the medical community through activities such as promoting appropriate use within healthcare institutions, proposing new clinical pathways

Business Advancement Through Cross-Functional Collaboration

• We collaborate with internal departments such as Marketing, Medical Affairs, Pharmaceutical Vigilance, and Commercial Excellence (including SFEs) to drive key account strategies. We analyze market opportunities, patient perspectives, and the competitive landscape to maximize business results across the organization.

Contribution to the Entire Sales Department

• Contribute to the growth and improved performance of the entire sales department, not just one’s own division. Specifically, actively share best sales practices and risk management experience to promote the accumulation of organizational knowledge and the strengthening of sales capabilities.

What you’ll bring

• MR Certification
• Standard Driver's License
• 5+ years of MR experience
• Experience working with university hospitals or major hospitals
• Experience with new drug adoption at hospitals
• Experience in the gastroenterology and anesthesiology field is preferred
• Ability to build consensus with a diverse range of healthcare
  professionals
• Background in developing and managing account plans that serve as the foundation
  for KAM activities
• Integrated drive to collaborate with and mobilize cross-functional internal teams (Marketing, Medical, Commercial Excellence/SFE)
• Ability to understand and support the optimization of SOPs,
  workflows, and protocols within healthcare facilities
• Demonstrate strong execution of data-driven, precise targeting

Diversity and Inclusion

Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn’t just the right thing, but also the smart thing to do. We are on a journey and will seek to move forward together through education and awareness to build a culture that welcomes and celebrates diversity and uniqueness. We will create a workplace environment where everyone can, every day, bring their authentic selves and is treated with dignity and respect.

About Mundipharma

Mundipharma is a global healthcare company focussing on customers across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of pain management, infectious disease as well as other severe and debilitating disease areas. Their guiding principles, centered around Integrity and Patient-Centricity, are at the heart of everything they do. For more information visit www.mundipharma.com.

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