We are looking for a Receptionist Admin Assistant to be the first point of contact for all visitors, staff and students at Harris Primary Academy East Dulwich. You will assist in the management of the reception area as well as providing administrative support to contribute to the smooth running of the academy.

The actual salary for this role will be £25,412.25 - £25,772.94 (37.5 hours per week, 38 weeks per year).

Harris Primary Academy East Dulwich is one of East Dulwich’s newest schools and is part of The Harris Federation of Schools which has an established track record of high standards. In 2017, the Academy was graded OUTSTANDING in all areas by OFSTED.

Children are at the heart of all we do. We are a happy, welcoming and inclusive school, supporting a rich diversity of families in our area. Our vision - Ambition For All - recognises the importance of the relationship between school and home in children’s development. Parents/carers are welcome as partners in their child’s education and there is a strong parent group who work hard to promote the school, raise funds and support learning.

We provide a vibrant learning environment which nurtures and supports children. Pupils are encouraged to be responsible for their learning, to grow in confidence and become independent. In recognition of the work in this area, the school received UNICEF's Rights Respecting School Award in 2017.

We offer an exciting and engaging curriculum where teachers and pupils work together to ensure high quality learning experiences that enable every pupil to achieve their very best. This includes well-structured lessons, opportunities to learn to play a musical instrument, to use new technologies, to learn outside the classroom through engaging educational visits and to learn away from home through high quality residential trips in Key Stage 2.

Your responsibilities will include:

• Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
• Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
• Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
• Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
• General administrative duties such as typing, photocopying, filing, collation and distribution of post
• Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
• Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
• Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements

We would like to hear from you if you have:

• Qualifications to GCSE level or equivalent
• Competency in the use of Microsoft Office packages
• Proficiency in the use of computers and databases
• Previous experience in an administrative or front office/reception role
• Demonstrable customer service experience
• Good level of interpersonal and communication skills, with a good standard of written and spoken English
• Excellent organisational and time management skills
• Commitment to delivering excellent level of professional customer service
• Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
• High level of attention to detail and accuracy of work

For a full job description and person specification, please download the Job Pack.

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.