Assistant Psychologist

We are looking for an Assistant Psychologist to join our team and support the delivery of high-quality patient care. Under the supervision of a Clinician, you will respond to queries received via phone or email about our services in a compassionate and professional manner. Drawing on your clinical knowledge and effective questioning skills, you will assess whether our services are appropriate for the patient’s needs. Where relevant, you will triage patients and coordinate appointments with the most suitable clinician to ensure timely and appropriate treatment.

Accountabilities and Deliverables

• To act as the responsive first point of contact to Clinical Partners’ Private Outpatient services, triaging patients and booking appointments with the correct clinician.
• To answer questions and queries from patients, carers, and families a helpful and polite manner, always adhering to confidentiality policies.
• Liaise with patients, families, and clinicians to supply details surrounding appointments and reports etc.
• To maintain accurate, up to date records of all patient information including attendances, appointments, assessments, and ongoing care in Salesforce.
• To record and report clinical governance issues including, but not limited to, incidents, complaints, data breaches and safeguarding concerns.
• Provide cross cover for other team members to ensure a consistent and effective service is maintained at all times.
• Monitoring of relevant email inboxes.
• Contributing to team growth by offering shadowing opportunities to new colleagues.

Qualifications and Experience

Essential

• At least an Undergraduate degree in Psychology or a similar, relevant subject
• Knowledge of mental health terminology
• Relevant administrative experience
• Clear understanding of the need to maintain confidentiality in all areas of work including phone conversations, written materials and computerized materials and processes
• Customer service experience, particularly via telephone

Desirable

• Experience of working for a health or social care organization
• Knowledge of Salesforce
• Experience working with vulnerable people
• Remuneration and Benefits

Remuneration and Benefits

• £24,500 annual salary
• 25 days paid holiday plus bank holidays
• A day off for your birthday
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Working Hours: Monday to Friday 9am to 5pm with 1 hour lunch break

This is a fully remote position; however, you must be based in the United Kingdom and have the right to work to be considered.

Please note that this position is expected to attract a high level of interest; therefore, the advert may close earlier than the stated deadline should sufficient applications be received.

Equal Opportunities Employer

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.