PRODUCTS & SERVICES MANAGER

Where strategy, technology, and delivery come together.
The Product and Services Manager drives seamless product launches and ongoing enhancements through strong cross‑functional collaboration.

️Hours: 35 hours per week

Shift pattern: Monday - Friday 09:00-17:00

Salary: up to £65,000 per annum

Location: Remote - with a requirement to be in the Norwich office 4 times a month avg.

Start Date : June/July 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

This role is a UK based role and any hybrid/remote work must also be within the UK.

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks :

• 175 hours holiday plus bank holidays

• Private Medical Insurance - Individual cover

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

ABOUT YOU

You are an experienced, organised, and customer‑focused product professional who enjoys working at the intersection of technology, delivery, and collaboration. You bring clarity to complexity, take ownership of outcomes, and have a strong track record of guiding products from idea through to successful launch and ongoing improvement.

MUST HAVES

• Proven experience (5+ years) in technical product management, technical writing, or project management, ideally focused on consumer products and services.

• Strong cross‑functional experience, working collaboratively with teams such as Development, Supply Chain, Finance, Marketing, Installation, and Customer Support.

• Good understanding of UI/UX principles and how they influence effective product design and user experience.

• Hands‑on post‑launch product management experience, including updates, maintenance, improvements, and returns.

• Bachelor’s degree in Engineering, Product Management, Computer Science, or a related technical discipline.

• Excellent technical writing skills, with experience producing clear, detailed technical specifications and product requirements.

• ️ End‑to‑end product lifecycle experience, including feasibility assessments, planning, delivery, and ongoing support.

• ️ Familiarity with Agile and/or DevOps ways of working, and tools such as Jira, Confluence, or similar platforms.

• Customer‑centric mindset, with the ability to design scalable, supportable products that meet long‑term customer and business needs.

• Strong analytical and problem‑solving skills, able to identify risks early and implement practical solutions.

NICE TO HAVES

• Experience managing multiple products or services simultaneously within a fast‑paced or scaling environment.

• ️ Exposure to service improvement initiatives, continuous improvement frameworks, or service management disciplines.

• A strong interest in how technology, service delivery, and customer experience combine to deliver long‑term product success.

THE ROLE

The Technical Product and Services Development Manager plays a key role in turning ideas into successful, well‑supported consumer products and services. Responsible for overseeing the full product lifecycle, this role ensures that new and existing offerings are technically robust, feasible to deliver, and ready for long‑term success once live. Working closely with cross‑functional teams, you will balance technical detail with commercial and operational considerations to deliver products that meet customer needs and business objectives.

• Lead the development and launch of new consumer products and services, ensuring they are fully prepared for post‑launch support.

• Own the end‑to‑end product lifecycle, from technical specifications and feasibility through to delivery, support, and continuous improvement.

• ️ Define clear technical and UI/UX requirements, managing risk, quality, and readiness in collaboration with development, UAT, and operations teams.

• Work cross‑functionally with Supply Chain, Finance, Marketing, and Training to ensure smooth, scalable, and on‑time product delivery.

• Drive improvements to existing products and services, supporting maintenance, enhancements, scalability, and excellent customer experience.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.