Service & Operations | Full‑Time | UK
We are seeking a highly capable Technical Support Manager to lead our Technical Support Team and play a pivotal role in delivering exceptional service across our document solutions portfolio. This position is ideal for an experienced technical leader who is committed to quality, continuous improvement, and enhancing the customer experience.
As the Technical Support Manager, you will guide and develop a team dedicated to supporting dealers, direct customers, and internal stakeholders. You will champion technical excellence, oversee the creation of high‑quality documentation, and ensure effective troubleshooting and issue resolution both remotely and onsite.
You will also work closely with product planning and factory engineering teams, contribute to product evaluations, support European partners, and identify opportunities to improve product performance and service capability.
We’re looking for someone with strong technical capability, proven leadership skills, and a passion for developing both people and processes. The ideal candidate will bring:
This is an opportunity to join a forward‑thinking organisation that values innovation, high performance, and professional development. You will influence product quality, enhance service standards, and shape the technical support function across the UK and Europe.
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