Used to be a great place to work, but now it's awful
Pros
Free hot and cold drinks. Free food, such as crumpets, fruit and cereal. People (other advisors) are nice and friendly, and they help to keep you from quitting on the spot.
Cons
Rota is awful, as it is on a flexible rotation but there is no fair variety of shifts, and you rarely get your rota 4 weeks in advance. Bonuses used to be great but because Ballys have made some bad business decisions lately, we all must now suffer the consequences. People in a Team Leader position or higher haven't got a clue how the staff are feeling or how to do the CS role, but they tell you how to do your job and bring in processes that actually make it harder. You have to be in the office too much in comparison to other jobs of this nature. You are not given the right tools or systems to actually do your job to a satisfactory level. There's barely a day that goes by where something doesn't break, or is delayed, which then causes unnecessary stress. They promote the wrong people, and it's all about favouritism. Ridiculously high turn over of advisors, meaning you are always understaffed.