Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,127 reviews left anonymously by employees. This rating has been stable over the past 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Customer Relations Advisor , Senior Software Engineer and Product Manager .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 651 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 515 reviews)); "Salary is good and bonus (usually) is good." ((in 382 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 468 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What Booking.com locations have received the highest employee ratings?

Manchester City Centre , Manchester

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Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 21, 2026

Good long-term move

Inbound sourcer

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to turn a contract role into a long-term career move. Becoming permanent brought more stability, better benefits, and a stronger sense of being part of the team. Collaborative environment with good exposure to the wider business.

Cons

As a permanent employee there is naturally more process and internal navigation than as a contractor. Progress can take time in a large organisation, and expectations can grow quickly after the transition.

Booking.com Response

Hi, thank you for sharing such a thoughtful review! It's great to hear that the transition to a permanent role brought more stability and a stronger sense of belonging. We believe in building lasting careers for our people, and your feedback on internal navigation in a large organisation is something we continue to work on. We hope you keep growing and thriving with us! The Booking.com team

5.0

May 14, 2026

Strong team and tools, but few issues to address

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Great Team and Tools to work with

Cons

Not many issue identified, altho the business is very busy

Booking.com Response

Hi, thank you for sharing your experience! It's great to hear that you're working with a strong team and have the right tools at your disposal. We know the business keeps us on our toes, and we appreciate the dedication of our Customer Service team. Keep up the excellent work! The Booking.com team

5.0

Apr 1, 2026

Software Engineer | Booking

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Chill environment - Salary is great - Benefits are great - Good engineering problems

Cons

- Leadership put business before ethics/morals - Not much progression

Booking.com Response

2mo

Thank you for sharing your feedback. We’re pleased to hear that the environment, compensation, benefits, and engineering challenges have been positive parts of your experience at Booking.com. We also appreciate your honest feedback on ethics, leadership, and career progression. We want Booking.com to be a place where employees feel their growth is supported and where leadership decisions reflect the values we aim to uphold. Feedback like yours is valuable as we continue working to strengthen both leadership and development opportunities across the business. The Booking.com team

Viewing 1 - 3 of 7,584 Reviews

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