Is Brook Street a good company to work for?

Brook Street has an overall rating of 3.4 out of 5, based on over 793 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 32% of employees would recommend working at Brook Street to a friend and 33% have a positive outlook for the business. The best reviews about Brook Street have been left by employees working as Customer Service Advisor , Admin Officer and Recruiter .

Does Brook Street pay their employees well?

According to anonymously submitted Glassdoor reviews, Brook Street employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Brook Street. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Brook Street?

32% of Brook Street employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brook Street 3.4 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Brook Street?

Recruitment Consultant (63) , Administrative Assistant (55) , Administrative Officer (43) , Admin Officer (35) , Administrator (18) , Office Administrator (18) , Recruiter (18) , Administrative (14) , Administration Officer (12) , Court Usher (12) , Customer Service Advisor (11) , Consultant (9) , Executive Officer (9) , Permanent Consultant (9) , Manager (8)

What are the pros of working at Brook Street according to real employee reviews?

"Fully flexible and pay was good" ((in 34 reviews)); "Staff were friendly" ((in 28 reviews)); "Good training and system." ((in 27 reviews)); "Some great people." ((in 23 reviews)); "Friendly teams and always willing to help" ((in 16 reviews))

What are the cons of working at Brook Street according to real employee reviews?

"poor management, shift work, night shifts" ((in 28 reviews)); "Poor communication from the agency and often to aligned with the assignments management." ((in 23 reviews)); "Micro Managed Low Salary Each brand has its own set of rules and are not regulated by head office." ((in 14 reviews)); "No benefits at all." ((in 13 reviews)); "Bad Manager, doesnt care about staff" ((in 11 reviews))

What are the top reviewed Brook Street locations?

London , Liverpool , Birmingham , Leeds , Manchester , Sheffield , Bristol , Nottingham , Cardiff , Newcastle upon Tyne , Glasgow , Edinburgh , Ashford , Royal Tunbridge Wells , Coventry , Saint Albans , Leicester , Peterborough , Belfast , Watford , Reading , Bradford , Uxbridge , Newport , Croydon , Norwich , Staines , York , Southampton , Stoke-on-Trent

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Brook Street

Brook Street reviews

3.4

32% would recommend to a friend

(540 total reviews)

Michael Stull

5% approve of CEO

33% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brook Street has an employee rating of 3.4 out of 5 stars, based on 540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brook Street employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.7 stars).

Reviews by job title

540 reviews

5.0

Feb 5, 2026

Good agency

Customer service

Recommend

CEO approval

Business Outlook

Pros

Weekly pay Holidays was easy to book

Cons

Sometimes pay wouldn't be on time

5.0

Nov 10, 2025

Great

Patent examiner

Recommend

CEO approval

Business Outlook

Pros

Great place to work and friendly

Cons

temporary jobs so no sense of job security

5.0

Nov 8, 2025

Part time work

Receptionist

Recommend

CEO approval

Business Outlook

Pros

Good pay and flexible working hours

Cons

Nothing, i enjoyed my time here

Viewing 1 - 3 of 540 Reviews

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Jobs at Brook Street

Warehouse jobs

Paddock Wood, England

£13 - £13 /hr

(Employer provided)

View job

Customer Sales Advisor - Remote

Recordals Officer (Manage Transactions)

Newport, Newport, Wales

£14 - £14 /hr

(Employer provided)

View job

Client Support Administrator

Client Account Manager

Belfast, Northern Ireland

£28K - £32K /yr

(Employer provided)

View job