Pros
Interaction with many different people if you like that. Opportunity to sharpen attention to detail and customer service skills. Many of the staff for this franchise are kind and supportive.
Cons
You are the first point of contact for all calls that come in. Most of the calls are caregiver and client related. If they are not happy, the details are being filtered through you, and you are the face of the organization. This can be draining day in and day out full-time. The expected goal for this role is to bring in new clients when they call. If more responsibility is added it can be overwhelming.
