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      We've lost our way - Anonymous employee UCAS Employee Review

      2.0
      Sep 15, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great people and a nice office.

      Cons

      Huge disconnect from CEO to Senior management down to shop floor. Poorly executed rounds of redundancies across the business in the past year or so has led to much discontent and morale being the lowest I've seen it in my x number of years here. We used to have a clear and challenging but achievable vision with our previous CEO but not now. The business feels directionless & more of a political stepping stone that a genuine opportunity to help the students we serve.

      avatar
      UCAS Response
      4mo
      Thank you for sharing such honest feedback and for your long-standing commitment to UCAS. We’re sorry to hear your concerns about morale and clarity of direction. We know the past year has brought significant change, and we’re committed to making our strategic priorities clearer. We’ve been working with line managers to explain our strategy more effectively, and recent engagement survey scores were strong in this area, but we know there’s always more to do. If this still feels unclear, please do reach out to us at careers@ucas.ac.uk – we’d really value your thoughts. Elaine Chandler, Chief People Officer

      Explore other reviews about UCAS

      3.0
      Jul 5, 2023
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Net core. Hard work. Database software engineer

      Cons

      Full time. Not much salary. Payment is low

      avatar
      UCAS Response
      1y
      Thank you for taking the time to leave a review. We would be interested to know what team you’re in as UCAS is a UK-based company and we do not have employees outside of the UK. We have a flexible working policy which means we have part time and full-time roles, and we also use .NET, rather than net core as it is old technology. We also benchmark against the UK market, ensuring we remain competitive and transparent. Our other generous benefits such as 30 days holidays (plus 3 days concessionary at Christmas), and 35-hour work weeks are also part of our total reward. If you do have any further thoughts please let us know at careers@ucas.ac.uk. Elaine Chandler, Chief People Officer
      1.0
      Jun 2, 2022
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Beautiful building for a not for profit

      Cons

      No real sense of direction or accountability. Arguably it should be merged as overheads too high for the benefit. Good employer for the area though.

      1
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