Used to be a lovely place to work - Anonymous employee Wiley Employee Review

Used to be a great and happy place to work, unfortunately now it is not. Outsourcing services has led to redundancies and unworkable systems. Outsourcing services without properly planning and anticipating the effects of these changes has led to staff dissatisfaction due to processes that no longer work as well as they did before the outsourcing. Not every department is affected but those that are, are struggling. If you want to work for this company, find out if the department you want to work in is one of those affected first. The pay is low compared to other companies, people are promoted based on experience, not qualifications which usually, I would agree with but then you could argue why did I put in all those years of effort studying for my qualification only for people that are less qualified to be in higher positions than me. At most places I have worked in the past, my managers have had experience doing the work I do, at Wiley, Managers do not know how to do the role of the people they manage. This is not a good situation when people are off work due to holiday etc meaning no-one can cover their work while they are away and they come back to a back load of work to catch up on. Also, I personally believe that a manager should know how to do the role of those that they manage. Unmanageable work loads given to certain members of staff lead to staff leaving after suffering stress from too much work and not enough time to do it. If you raise the point to your manager about unmanageable workloads the answer you are given is either "a previous person managed to do it" or "prioritise your work better". This will never solve the issue of the fact that there are only so many hours in a day to get your work done even if you prioritise to the best of your ability. I could go on as there are so many more cons I tried to just list the most important.