Enterprise Mobility reviews

The hours are long and can be unpredictable but what do you expect when you work in retail? It is a very customer service orientated environment and our customers seem to be exceptionally demanding but nothing beats the buzz of getting a great customer service score and you get a bonus too!

Well where do I start? This is the worst place to work EVER! the interview process they make out like enterprise is the best thing since sliced bread, but one thing they don't mention is the contracted hours OR the salary until they have lured you in! Contracted hours - they tell you 50 which is already absolutely outrageous! But i don't think I ever did a 50 hour week more like 65-70 with a 15 minute break daily if that! You are delivering cars to horrible, demanding, rude customers sometimes until 9-10 o'clock at night in the pitch black with no idea where you're going, you cannot see any house names or street names, into areas in the middle of nowhere with no phone signal so if you are lost you have no chance, just so they have a car for the next day doesn't matter about employee safety! One day someone will have a very serious accident and I hope they change their ways! (Doubt it!!!) They are sending you out to pick customers up, strangers might I add, by yourself which I think is very dangerous considering all the goings on these days - but do enterprise care about that? No all they care about is money and sending you out to trick the customers into buying their insurance so that the managers can have a share of the profits for your hard work! The managers sometimes speak to customers and tell them if they can't make it into the branch for 6 they can come after 6 (CLOSING TIME IS 6 THEREFORE NOBODY SHOULD BE COMING IN AFTER 6!) you don't ring a supermarket and say I'm going to be half an hour late can you stay open for me so why do enterprise?! And all the staff talk about you behind your back if you want to actually leave on time for once!!! Salary 17,500 starting salary, if you do the maths this works out at well under minimum wage - ILLEGAL! They expect you to complete this huge folder and you don't get a chance to complete it during work hours you are expected to complete it at home ready to take to head office to be checked yet no manager is prepared to help you out with it and you don't even have any time outside work because you're always there! Then you get shouted at when you go to head office and you haven't filled any in! The other staff that have already completed the folder and dont need sales for promotion are lazy and expect others to attend to customers when they walk into the branch! Certain people thought it was okay to select the deals they wanted to go on just so they would easily sell on it! You are expected to wear smart office wear to create a professional look to customers yet the offices are a mess and look old and dated and very dirty and UNprofessional! It also looks unprofessional when staff are sat in the office stuffing their faces but what other choice is there when you barely get a lunch break?! You spend a lot of the day outside washing cars and hoovering them YES IN A SUIT looking 'very professional' in the freezing cold, rain and sometimes darkness! It is also your responsibility to be doing the safety checks on all cars which brings me on to my next gripe!....YOU are responsible for making sure the car is safe and free of damage for the next customer - if not it is your fault if something is missed! If you fail to spot any sort of damage when a customer brings a car back then it is YOUR fault and you are blamed for not doing your job properly, I'm sorry but working from 7:45am-9pm every day does create room for human error!! People that work here are brainwashed into the enterprise way and clearly have no friends or social life! If you want to work for enterprise and have any kind of social life, you may as well wave it goodbye and you will never see it again! Sorry for the long review but I think this company need showing up for what they really are! Don't know how they are getting away with this but they're doing a damn good job of it! And they don't care if people leave because they will just reel in the next lot of jobless graduates desperate for any kind of job! My advice DO NOT SUBJECT YOURSELF TO THIS!! It is a breach of human rights!