Is NFU Mutual a good company to work for?

NFU Mutual has an overall rating of 4.3 out of 5, based on over 784 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 88% of employees would recommend working at NFU Mutual to a friend and 88% have a positive outlook for the business. The best reviews about NFU Mutual have been left by employees working as Manager , Motor Claims Handler and Claims Handler .

Does NFU Mutual pay their employees well?

According to anonymously submitted Glassdoor reviews, NFU Mutual employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at NFU Mutual. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at NFU Mutual?

88% of NFU Mutual employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NFU Mutual 4.6 out of 5 for work life balance, 4.4 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at NFU Mutual?

Claims Handler (36) , Underwriter (21) , Manager (18) , Sales Associate (18) , Motor Claims Handler (11) , Customer Service Advisor (10) , Analyst (9) , Commercial Underwriter (9) , Sales and Service Associate (9) , Team Leader (9) , Customer Service Representative (8) , FNOL Claims Handler (8) , Sales Executive (7) , Administrative Assistant (6) , Business Analyst (6)

What are the pros of working at NFU Mutual according to real employee reviews?

"Great people to work with" ((in 63 reviews)); "Overall benefits good" ((in 44 reviews)); "Good work life balance and" ((in 42 reviews)); "Development and the great Culture" ((in 40 reviews)); "I had great colleagues here" ((in 30 reviews))

What are the cons of working at NFU Mutual according to real employee reviews?

"Poor management within agency." ((in 33 reviews)); "low salary compared to other insurers" ((in 22 reviews)); "Too many managers appointed through progression and not skill" ((in 18 reviews)); "Bullying is normal and accepted behaviour." ((in 13 reviews)); "Senior management are based all over the country and make big decisions without asking the people who actually do the job." ((in 7 reviews))

What are the top reviewed NFU Mutual locations?

Stratford-upon-Avon , Glasgow , Bristol , York , Cardiff , Belfast , London , Norwich , Birmingham , Coventry , Stratford , Chester , Wales , Cambridge , Edinburgh , Wisbech , Bedford , Reading , Beaminster , Meopham , Manchester , Weston-super-Mare , Skipton , Thirsk , Pickering , Plymouth , Cobham , Crawley , Salisbury , Ruthin

NFU Mutual reviews

4.3

88% would recommend to a friend

(745 total reviews)

Nick Turner

91% approve of CEO

88% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

NFU Mutual has an employee rating of 4.3 out of 5 stars, based on 745 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The NFU Mutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

745 reviews

5.0

Jun 21, 2026

Great place to work

Head of department

Recommend

CEO approval

Business Outlook

Pros

Fantastic employer who genuinely does strive to be the best employer providing a professional culture with lots of opportunity to develop, gain new skills and progress

Cons

Annual salary increases not always keeping up with cost of living increases

NFU Mutual Response

1w

Thank you for taking the time to share your feedback about life at NFU Mutual. We’re really pleased to hear that you view NFU Mutual as a great place to work, and that you’re experiencing a professional culture with opportunities to develop, build new skills and progress your career. It’s particularly valuable to hear this from someone with long‑standing senior experience with us. We also appreciate your feedback around salary increases and the rising cost of living. We understand that salary forms a very important part of the overall reward package, and we want all our people to feel valued in their role. We have a transparent reward framework, informed by industry benchmarking, which we regularly review to ensure it remains fair and competitive. Alongside salary, we offer a competitive total rewards package, including an annual bonus, pension and a range of benefits such as Medicash, as well as savings at high street retailers and supermarkets, supporting everyday costs and overall wellbeing. Thank you again for your insights, and for your continued contribution over the years.

5.0

Jun 16, 2026

Great work-life balance and hybrid flexibility, but slow progress

It telephony coe analyst

Recommend

CEO approval

Business Outlook

Pros

Amazing company to work for. Work/life balance is very good. Hybrid working is an amazing benefit. Pension is amazing too.

Cons

Big company so sometimes things can take a little long to progress but it's to be expected.

NFU Mutual Response

1w

Thank you for your feedback about working in an NFU Mutual agency. We’re really pleased to hear that you’ve experienced a supportive team environment and good work‑life balance, along with opportunities to develop and progress in your role. It’s great to know you feel supported to perform at your best. For anyone reading your review, it’s helpful to clarify that the NFU Mutual Agency Network includes agencies across the UK, each run by a self‑employed Agent. We also appreciate your feedback around the pace of process approvals. We understand how important it is for these to be efficient and enable teams to work effectively, and feedback like this helps highlight where improvements can be made. Thank you again for sharing your thoughts, and we wish you continued success in your role.

5.0

Jun 15, 2026

Supportive team with good work-life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good work balance and development opportunities. Great team spirit with support available to help you become your best in your career and overall performance. Good career progression prospect as well

Cons

Process approvals could be faster

NFU Mutual Response

1w

Thank you for taking the time to share your feedback. We’re really pleased to hear that you’re enjoying your experience at NFU Mutual, particularly the supportive team culture and work‑life balance. It’s great to know you feel able to develop and perform at your best – creating an environment where people can grow and feel supported is incredibly important to us. That focus on colleague experience is something we’re really proud of, and it’s reflected in the external recognition we’ve received from organisations such as Gallup, LinkedIn, Glassdoor and the Top Employers Institute. We also appreciate your feedback around process approvals and recognise how important it is that these are efficient and enable our teams to work effectively. Feedback like this helps us continue to improve. Thank you again for sharing your thoughts, and we wish you continued success in your career with us.

Viewing 1 - 3 of 745 Reviews

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Jobs at NFU Mutual

Head of Enterprise Portfolio Delivery

Stratford-upon-Avon, England

Customer Service Advisor/Administration Assistant

PMO Co-ordinator (Project Governance & Delivery Support)

Stratford-upon-Avon, England

Manager - Sales & Service Team

Counter Fraud First Party Claims Handler

NFU Mutual

NFU Mutual reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work

Great work-life balance and hybrid flexibility, but slow progress

Supportive team with good work-life balance

Top companies for "Compensation and Benefits" near you

Jobs at NFU Mutual