Does National Express pay their employees well?

According to anonymously submitted Glassdoor reviews, National Express employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at National Express. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at National Express?

55% of National Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Express 2.9 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at National Express?

Bus Driver (34) , Coach Driver (26) , Customer Service Advisor (22) , Driver (11) , Customer Service (8) , Customer Service Representative (7) , Pcv Driver (5) , Customer Advisor (4) , Bus/Coach Driver (3) , CSA (3) , CSA - Customer Service Associate (3) , Graduate Management Trainee (3) , Manager (3) , Assistant Operations Manager (2) , Customer Sales Advisor (2)

What are the pros of working at National Express according to real employee reviews?

"good pay for driving the bus" ((in 18 reviews)); "Good people and you get to work with the public" ((in 9 reviews)); "Good benefits for friends and family" ((in 8 reviews)); "Great Colleagues" ((in 7 reviews)); "3 good managers" ((in 6 reviews))

What are the cons of working at National Express according to real employee reviews?

"Bad management" ((in 15 reviews)); "Long hours and split dhifts" ((in 10 reviews)); "not the best career progression" ((in 5 reviews))

What are the top reviewed National Express locations?

Birmingham , London , Walsall , Stansted , Bristol , Coventry , Heathrow , Leicester , Bournemouth , Luton , Manchester , Aston , Dover , West Bromwich , Gatwick , Worthing , Wolverhampton , Dundee , Stansted Mountfitchet , Gillingham , Southampton , Nottingham , Bishops Stortford , Reading , Slough , Stansted , Milton Keynes , Avonmouth , Eastbourne , Rochdale

National Express reviews

3.3

55% would recommend to a friend

(225 total reviews)

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

National Express has an employee rating of 3.3 out of 5 stars, based on 225 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

225 reviews

5.0

Oct 6, 2025

Amazing Coach Services

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

24/7 coach service going around England

Cons

General traffic can affect coach time

5.0

Sep 30, 2025

Great Job

Coach driver

Recommend

CEO approval

Business Outlook

Pros

Easy Job 3 month Rota

Cons

Some work life problems on certain shifts

5.0

Aug 27, 2025

Good experience

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

1. Supportive team environment – colleagues are generally friendly and helpful, which makes the workplace atmosphere positive. 2. Good staff travel benefits – discounted or free travel options make commuting and personal travel easier and more affordable.

Cons

1. Shifts can be long and irregular – the rota sometimes affects work-life balance, especially with evenings, weekends, or last-minute changes.

Viewing 1 - 3 of 225 Reviews

Jobs at National Express

Operations Controller

Luton, East of England, England

Vehicle Mechanical Support

Vehicle Mechanical Support

Wolverhampton, England

Stansted, South East England, England

Garage Finance Business Partner