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At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. From charity and volunteer opportunities to career growth, your possibilities are endless.
At Unum, our Customer Services, Claims, and Vocational Rehabilitation teams play a vital role in supporting people through some of life’s most challenging moments. Whether it’s helping an employer understand a policy, guiding an employee through a claim, or supporting someone back into work after illness or injury — our colleagues make a genuine difference every single day.
What We Do
Claims & Case Management
Our Claims Handlers and Coordinators are the compassionate front line of our business. They combine analytical thinking with empathy to guide customers through the claims journey — ensuring decisions are fair, timely, and clearly communicated.
Our teams support a wide range of claims across Group Income Protection, Group Life, Group Critical Illness, Sick Pay Insurance, and Individual Income Protection, helping people navigate what can often be challenging moments. It’s work that truly matters, helping individuals and families feel supported when they need it most.
Vocational Rehabilitation (VR)
Our VR Consultants bring clinical expertise and coaching skills to support employees returning to work after illness or injury. Working closely with employers, healthcare professionals, and claimants, they create tailored plans that focus on wellbeing, recovery, and realistic return‑to‑work goals.
It’s a role where you see the difference you make — often in life‑changing ways.
Customer Services
Our Customer Service teams are problem‑solvers, communicators, and trusted partners to employers and brokers. They help customers navigate their benefits, understand their policies, and access the support they need quickly and easily. Whether answering complex policy questions or resolving issues with care and accuracy, our Customer Service colleagues play a vital role in delivering a positive, personal, and reliable experience that reflects Unum UK’s commitment to doing the right thing.
Claims Assessor
Manage and assess disability or life claims with fairness and accuracy
Communicate decisions with empathy and clarity
Collaborate with medical, legal, and rehabilitation experts
Support customers through critical moments in their lives
Claims Coordinator
Handle customer queries and guide them through the claims journey
Ensure documentation and information is accurate and complete
Work closely with Claims Handlers to deliver exceptional customer service
Keep customers informed and supported throughout the process
Vocational Rehabilitation Consultant
Assess functional ability, workplace demands, and return‑to‑work readiness
Build tailored action plans to support sustainable recovery
Collaborate with employers, clinicians, and claimants
Provide expert guidance on wellbeing, adjustments, and workplace support
Purpose-led work
Every interaction has an impact. Our teams provide reassurance, clarity, and support during difficult times — and that sense of purpose is something colleagues consistently say they value most.
Room to grow
We’re passionate about development. From structured career pathways and technical training to leadership programmes and sponsored qualifications, we’ll support you to grow your skills and your career.
Hybrid, flexible working
We empower our people to balance work and life in a way that works for them. With modern offices, flexibility, and smart working practices, you’ll have the support you need to do your best work.
Supportive, collaborative culture
You’ll join a team that genuinely cares — about the work, our customers, and each other. We celebrate individuality, encourage new ideas, and create space for everyone to thrive.
Wellbeing at the centre
We’re proud of our wellbeing benefits, from mental health support to generous time off and employee assistance programmes. As a wellbeing-led organisation, we want our people to feel supported inside and outside of work.
We offer benefits and rewards that are competitive and comprehensive. As you would expect from a leading insurer, we offer a number of financial protection products as part of our wide range of benefits which include:
27 days' holiday plus bank holidays
Flexible benefits scheme
Restaurant facilities at Dorking head office
Sport facilities and gym (Dorking) or gym subsidy
Employee Assistance telephone counselling service
24 hours paid volunteering annually, working alongside a variety of community partners
A free eye test every two years
Stakeholder pension scheme
Life insurance
Performance-based incentive bonus
Unum's vision is to positively contribute and make a difference to the communities in which we work and operate in across the U.K. through our Corporate Social Responsibility (CSR) programme. We partner with charities and voluntary organisations to make our communities stronger, thriving places to live and work, and we encourage our employees to get involved with our CSR programmes as much as they can.
Payroll Giving
You can donate tax-free to any chosen charity through your payroll, and we will match donations to eligible charities on a £ for £ basis.
Matching Gifts Programme
All personal charitable donations of £30 or more to any eligible charity will be matched by Unum on a £ for £ basis.
Employee Participation Gift
To further support our employees’ fundraising efforts, Unum will contribute £30 to support your participation in a charity-organised fundraising event, such as a walk, run, trek or cycle event.
Unum Community Fund
The Unum Community Fund awards charitable grants on a quarterly basis for community partnership projects aligned to our CSR strategic priorities, with the key objective of helping to build resilient, more equitable and inclusive communities.
Volunteering
All Unum U.K. employees receive 24 hours paid volunteering annually to carry out volunteering projects in your local community. These can be used as you wish, either for individual volunteering projects or team-building challenges.
Find Out More
For more information on our CSR programmes, check out:
Start Here and Grow
We're always on the lookout for bright, enthusiastic people with a can-do attitude, who want to start their career in a growing business. Join us and you can look forward to plenty of development opportunities to help you achieve your full potential. Our Talent Team will work with you to identify internal and external opportunities to grow your skills and develop your future career. This could involve mastering an area you love or developing new skills and expertise.