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๐ Proud moment for all of us at Firstsource! Among 70+ global contenders, including the Big 4 and top System Integrators, our Revenue Cycle Management solution was recognized as a Top 3 Standout at the Celonis Hackathon 2025. Powered by Process Analytics, ML, and Celonis Co-pilot, it showcased how domain innovation can truly transform healthcare operations.
What if you could write job descriptions, screen resumes, run mock tests, and schedule interviews โ all through specialized AI agents working in sync? Thatโs exactly what Agentic AI is making possible. By automating every step of the recruitment workflow, itโs helping talent teams: โ Cut hiring costs by 60% โก Reduce time-to-hire by 21 days ๐ฏ Double recruiter productivity and candidate quality The result? Faster, fairer and smarter hiring, powered by Agentic AI. Learn more: https://lnkd.in/dsc55eCw
๐ก 100% ๐๐จ๐ฏ๐๐ซ๐๐ ๐. 95% ๐๐๐๐ฎ๐ซ๐๐๐ฒ. 70โ80% ๐๐จ๐ฌ๐ญ ๐ซ๐๐๐ฎ๐๐ญ๐ข๐จ๐ง. For a ๐ ๐ฅ๐จ๐๐๐ฅ ๐๐ซ๐๐ข๐ ๐ก๐ญ-๐ญ๐๐๐ก ๐ฉ๐ข๐จ๐ง๐๐๐ซ, maintaining consistent service quality assurance across 80M+ customer interactions had become a growing challenge. With less than 0.5% of conversations evaluated, blind spots multiplied โ creating compliance risks, delayed insights, and missed opportunities to improve performance. At Firstsource, we reimagined ๐๐ฎ๐๐ฅ๐ข๐ญ๐ฒ ๐๐ฌ๐ฌ๐ฎ๐ซ๐๐ง๐๐ ๐ฐ๐ข๐ญ๐ก ๐๐ง ๐๐-๐๐ข๐ซ๐ฌ๐ญ ๐๐ซ๐๐ก๐ข๐ญ๐๐๐ญ๐ฎ๐ซ๐ โ shifting from manual sampling to enterprise-wide intelligence that delivers real-time insights and precision coaching. The transformation turned QA from a reactive audit function into a strategic growth engine - driving: ๐4-point lift in quality scores โ๏ธ60% higher efficiency ๐7% fewer critical errors Because in the #UnBPOโข era, quality isn't a checkpoint โ it's intelligence in action. ๐ Read the full case study: https://lnkd.in/gNueQP9Y
๐ท ยฃ6 ๐๐ข๐ฅ๐ฅ๐ข๐จ๐ง ๐ข๐ง ๐๐ซ๐ซ๐๐๐ซ๐ฌ. 2.5 ๐ฆ๐ข๐ฅ๐ฅ๐ข๐จ๐ง ๐ก๐จ๐ฎ๐ฌ๐๐ก๐จ๐ฅ๐๐ฌ ๐๐๐ฅ๐ฅ๐ข๐ง๐ ๐๐๐ก๐ข๐ง๐. The UK utilities sector isn't just facing a debt crisis; it's trapped in one. Energy arrears have exceeded ยฃ3.8 billion, water debt exceeds ยฃ2.1 billion, and traditional collections only intervene after customers start struggling. But there's a better way. ๐๐ซ๐๐ฏ๐๐ง๐ญ๐ข๐จ๐ง-๐๐ข๐ซ๐ฌ๐ญ ๐ฌ๐ญ๐ซ๐๐ญ๐๐ ๐ข๐๐ฌ are reshaping debt management โ helping utilities act ๐๐๐๐จ๐ซ๐ arrears spiral. By spotting risk early and engaging with empathy, providers are achieving measurable impact: ๐ 50% improvement in recovery ๐ 85% reduction in complaints ๐ค 92% customer engagement through digital journeys At Firstsource, we help utilities operationalize this shift โ combining data, technology, and human understanding to anticipate risk, deliver fair treatment, and build financial resilience. Because with an #UnBPOโข mindset, debt management isn't about chasing what's owed โ it's about protecting what's possible. ๐ Read the latest blog by Janine Hunt, Vice President โ Energy & Utilities, and explore why ๐ฉ๐ซ๐๐ฏ๐๐ง๐ญ๐ข๐จ๐ง โ not collection โ ๐ข๐ฌ ๐ญ๐ก๐ ๐๐ฎ๐ญ๐ฎ๐ซ๐ ๐จ๐ ๐๐ ๐ฎ๐ญ๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ: https://lnkd.in/gPVVZPCR
As a tech-first company, weโre committed to nurturing the next generation of digital innovators. In line with this vision, weโre delighted to welcome 35 young engineers into our Digital & AI team - the next-gen #Firstsourcers who are ready to shape whatโs next. Through a six-week โCampus to Corporateโ onboarding program, powered by relAIโข and our UnBPOโข philosophy, they gained hands-on experience solving live business challenges and building intelligent, human-centered solutions. Hereโs to the next generation shaping Firstsourceโs tech-first future. ๐ก
We are deeply saddened by the devastation caused by the 6.9 magnitude earthquake in Northern Cebu. Our thoughts are with everyone in the Philippines affected by this tragedy. In the midst of this crisis, we are inspired by our incredible #SourceOfGood champions who stepped up without hesitation, braving aftershocks, sleepless hours, and uncertainty to bring relief and comfort to those in need. Over 22+ hours, through three strongly felt aftershocks, these 17 volunteers distributed food and essentials to more than 3,000 families, turning fear into faith, and despair into determination. Because true volunteering isnโt just about giving. Itโs about showing up, even when itโs hard. Itโs about standing strong together when others need us most. You make us so, proud!๐
๐กIn mortgage operations, what happens after closing often gets the least attention, until it becomes the biggest problem. The recent $23M penalty against a top lender is a reminder: post-closing isnโt paperwork. Itโs protection โ against compliance risk, revenue leakage, and reputational damage. At Sourcepoint , a Firstsource company, weโve seen how smart automation, quality analytics, and proactive audits can turn post-closing from a reactive process into a competitive advantage. In our latest blog, Rajkumar Ramakrishnan, AMP, CRVPM ll, our VP - Operations at Sourcepoint, shares: - Why post-closing must evolve from a back-office task into a risk control center - Key lessons executives can learn from this case - How our UnBPOโข mindset helps lenders move from reactive fixes to proactive compliance ๐ Read more: https://lnkd.in/d6cgsJxn
Wellbeing isnโt about grand gestures. Itโs about everyday access, empathy, and care. At Firstsource, weโre building a culture where every #Firstsourcer can show up as their whole selves โ supported, balanced, and heard. This #WorldMentalHealthDay, letโs remember: ๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐ ๐ ๐๐๐ ๐ ๐๐๐๐๐๐๐๐๐. ๐ฌ๐
This is the kind of challenge that excites us! ๐ At Firstsource, we're partnering with EY ๐๐๐๐ก๐๐ญ๐ก๐จ๐ง 6.0 to address one of healthcare's toughest pain points โ provider data accuracy. Not with more automation, but with ๐๐ ๐ญ๐ก๐๐ญ ๐ญ๐ก๐ข๐ง๐ค๐ฌ, ๐๐๐ญ๐ฌ, ๐๐ง๐ ๐๐๐๐ฉ๐ญ๐ฌ. ๐๐ก๐ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ: โจ Build reliable data precision care systems โจ Create transparency and trust โจ Design customer-first experiences If you're ready to build AI that solves problems that matter, it's time to step up and shape the future. ๐ ๐๐๐ค๐ ๐ญ๐ก๐ ๐ ๐ข๐ซ๐ฌ๐ญ๐ฌ๐จ๐ฎ๐ซ๐๐ ๐๐ก๐๐ฅ๐ฅ๐๐ง๐ ๐: https://lnkd.in/dfdfSvTm
๐ก Remember when businesses said "๐ต๐ฉ๐ฆ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ ๐ช๐ด ๐ข๐ญ๐ธ๐ข๐บ๐ด ๐ณ๐ช๐จ๐ฉ๐ต"? In 2025, that idea has evolved. It's no longer just about listening โ it's about truly ๐ฎ๐ง๐๐๐ซ๐ฌ๐ญ๐๐ง๐๐ข๐ง๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ๐ฌ, predicting needs, and designing every decision around them. As we celebrate ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐๐๐ฒ (๐๐ ๐๐๐ฒ), we're reflecting on what it really means to put the customer first โ not as a slogan, but as a system of intelligence. At Firstsource, we call this the ๐๐-๐๐ง๐๐ฅ๐ฒ๐ญ๐ข๐๐ฌ-๐๐ ๐ฏ๐๐ฅ๐ฎ๐ ๐ฅ๐จ๐จ๐ฉ โ where every interaction fuels insight, every insight drives action, and every action deepens trust. ๐ Our latest blog explores how organizations are using this triad to turn customer-centricity into a ๐ฌ๐ญ๐ซ๐๐ญ๐๐ ๐ข๐ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก ๐๐ง๐ ๐ข๐ง๐. Here's what it takes to win in the age of intelligent relationships: ๐น Analytics that decode customer intent and emotion in real time ๐น AI that scales empathy and hyper-personalization ๐น CX that seamlessly connects every touchpoint into one experience ๐ The future of loyalty won't be won through transactions โ it will be built through intelligent, human-centered interactions. Read more on how AI-powered customer centricity is redefining what it means to put the customer first: ๐ https://lnkd.in/gGRcyXHU
