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In today's world, where every digital interaction matters, the difference lies in how fast and smartly enterprises respond. At Soroco Illuminate Dallas 2025, our Head of Partnerships, Sreejit Ankarath, spotlighted how Firstsource is reshaping enterprise operations with Scout AI, powered by the UnBPO™ advantage. Here is how we're making it happen: ⚡ Going beyond assumptions with interaction intelligence ⚡ AI-led interventions that cut friction and spark innovation ⚡ Building resilient, insight-driven, future-ready operations This is what we call UnBPO™ in action – where intelligence and execution come together to create day-one value and long-term impact.
AI in healthcare has shifted from "nice to have" to business essential. It's what separates health plans that are: ✔ Protecting vs. losing revenue ✔ Building vs. eroding provider trust ✔ Staying ahead vs. falling behind on compliance In Part 4 of our Agentic AI series with First Report Managed Care, Deepan Vashi, EVP & Head of Solutions for Health Plans and Healthcare Services, unpacks how leading health plans are turning AI into measurable impact: ✅ Strengthening risk adjustment accuracy ✅ Elevating quality measurement outcomes ✅ Building agility for evolving regulations By unlocking intelligence hidden in unstructured data, they’re transforming compliance and care delivery alike. Read more: https://lnkd.in/gvsCaamF
100% 𝐯𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐢𝐧 6 𝐰𝐞𝐞𝐤𝐬. 90+ 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬. 𝐙𝐞𝐫𝐨 𝐫𝐨𝐨𝐦 𝐟𝐨𝐫 𝐞𝐫𝐫𝐨𝐫. When a Fortune 500 homestays marketplace prepared for a new global launch, the mandate was clear: move fast, scale wide, and guarantee trust. At such a moment, fake listings and fraudulent claims could have undermined confidence before the first booking. That's where Firstsource came in. With our 𝐔𝐧𝐁𝐏𝐎™ 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 and 𝐆𝐢𝐠𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, we built a custom identity and claim verification solution — embedding speed, credibility, and compliance at scale. 𝐓𝐡𝐞 𝐨𝐮𝐭𝐜𝐨𝐦𝐞: a flawless global debut with trust built in from day one — creating the foundation for safe, authentic experiences and sustainable growth. 👉 Read the full story: https://lnkd.in/gJ4RqhxW
⏱️ Global teams hit 99% interval adherence 💸 Centralized workforce management cut costs by 25% One leading energy company faced a challenge: a dispersed workforce where every missed shift put critical targets at risk. Together, we re-engineered their operations for scale. Through our Global Command Centre, Firstsource brought order to complexity: ✔️ Coordinated scheduling across regions ✔️ Real-time visibility and control ✔️ Consistency across time zones The result? A sharper, leaner operation that performs stronger, costs less, and scales with confidence worldwide. 👉 Read how structure fuels scale: https://lnkd.in/gqyHg4s5
Picture this: A borrower excited about their dream home, waiting weeks for an answer that should take days. Sounds familiar? The mortgage industry has been running on traditional playbooks in a fast-paced world. While borrowers expect speed and agility, we're still shuffling paper. The smartest lenders aren't just hiring more people – they're reimagining how work gets done. Using intelligence to catch problems before they happen and turn a maze into a straight line. At Sourcepoint , a Firstsource company, we call this the UnBPO™ approach – and John Sarris, SVP & Head, Sales, shows exactly how forward-thinking lenders are making it happen. Read: https://lnkd.in/ghxj-t44
At Firstsource, we're committed to a fair, transparent, and merit-based hiring process. Every aspiring professional matters to us. ⚠️ Important Reminder for Job Seekers: If you receive any request for money in exchange for job opportunities at Firstsource, please know it is fraudulent. Here's how to stay safe while exploring opportunities with us: ✅ Official Communication We only contact candidates through emails ending in @firstsource.com. All open roles are listed here: https://lnkd.in/d24xccZ4 ✅ Stay Alert If you come across a suspicious job offer asking for payment, do not engage. Report it immediately at https://cybercrime.gov.in/. Want to #MakeItHappen at Firstsource? Apply only through verified channels.
Customer journeys are no longer linear — they're fluid, intelligent, and constantly evolving. At Firstsource, our #UnBPO™ advantage puts trust, speed, and outcomes at the center of every experience. 🎥 Discover how our 5 fundamentals of omnichannel CX are shaping seamless, human-first journeys — built to scale, adapt, and inspire confidence from day one. 👉 Learn more: https://lnkd.in/gct5NCeH
⭐ Firstsource Partner Spotlight ⭐ In healthcare, every moment counts. But when claims are buried under unstructured data and tedious rework, care slows, expenses rise, and patients' outcomes are at risk. That’s why Firstsource has partnered with Autonomize AI — to bring GenAI-powered intelligence, speed, and trust, to the heart of claims operations. Together, we’re helping payers: ⚡ Accelerate claims processing and prior authorization with AI-powered automation ⚡ Unlock real-time insights from complex charts and case data ⚡ Free staff from repetitive work through agentic AI copilots ⚡ Scale GenAI safely, with built-in compliance and explainability This is #UnBPOᵀᴹ in action – not just fixing bottlenecks, but redesigning claims as engines of speed, accuracy, and value. 🔗 Explore our partner network: https://lnkd.in/gkW9CCad
📈 40% increase in enrolment ⭐ 20% improvement in CSAT scores 💡 Sustainable revenue growth That's what universities partnering with Firstsource have achieved, by redesigning programs and services around student success and market demand. Because the one-size-fits-all model is over. The future belongs to institutions that act now. 🔑 Unlock actionable strategies in our latest whitepaper: https://lnkd.in/gvr6BAeA
A proud milestone in our #sustainability journey! We're honored to be recognized with the Environmental Leadership Award at the BSG Awards for Excellence in Sustainability 2025. Presented by Bharat Soka Gakkai, this recognition celebrates organizations creating measurable, scalable, and innovative impact in sustainability. This milestone celebrates the impactful environmental actions driven by our #SourceOfGood Champions and our dedication to responsible business practices. This award fuels our drive to create lasting environmental impact for communities and ecosystems.
