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🌍2,500 kilograms of plastic waste. 406 volunteer hours. 58 passionate #SourceOfGood Champions.💚 As part of the Global Earth Day celebrations and the Month of the Ocean in the Philippines, our colleagues from the Taguig and Cebu offices united with a clear purpose: to protect and restore our coastlines in alignment with this year's theme: “Unlock Ocean-Based Solutions to Climate Change: Karagatan ang Solusyon.” From Tanza, Cavite to the vibrant coastlines of Pusok, Lapu-Lapu City, our dedicated volunteers engaged in a significant and massive coastal clean-up initiative. The outcome? Cleaner beaches, heightened awareness, and an enhanced sense of pride in contributing to the health of our planet. This effort extended beyond merely collecting plastic; it was a demonstration of our commitment to the environment, our communities, and future generations. To every #Firstsourcer who joined in – thank you for making sustainability personal and powerful. Mabuhay ang Dalampasigan ng Pilipinas!
At the ongoing #CCWUKSummit 2025, Srinivasan Subramanian, Partner – CX & Consulting, Firstsource joined Liz Millington, Digital Solutions Director at Ascensos, a Firstsource company, to explore how long-term success in retail CX comes from building integrated, scalable solutions that reach beyond the contact centre. From in-store operations to in-house strategy, transformation must be continuous—not a one-time event. While Liz shared that embedding change requires constant feedback and alignment with stakeholders, Srinivasan built on the thought by sharing how a consultative, insight-led approach helps clients contextualize transformation and create future-fit CX strategies. We're excited for more conversations and collaboration as the Summit continues.
We’re delighted to share that Firstsource has been honored with the ‘Excellence in Sustainability Impact’ award at the debut HR & CSR Awards 2025, hosted by the Women's League Foundation (WLF). Adding to the celebration, it was an absolute honor to be invited for a special interaction with the Hon’ble Minister for Labour Welfare and Skill Development, Mr. C. V. Ganesan, and Mr. Veera Raghava Rao IAS, Secretary to the Government of Tamil Nadu. Sankara Mahalingam, our Global Lead – Community Outreach, and Pascal Rajan, our CSR Program Manager, had the privilege of representing us and sharing insights into the work we’re doing to build resilient and inclusive communities. This recognition celebrates our continued commitment to long-term community development and creating meaningful, sustainable change through our CSR programs. Let’s keep driving impact, together.
📢 What’s it like to be a #FirstsourceWoman? We asked Myrtle Andrady, our Senior Manager – Talent Development. From brave beginnings to intentional leadership, Myrtle’s journey is proof that you don’t need to be loud to lead with impact. Her story is about trusting the process, choosing purpose over perfection, and creating space for others to do the same.
From taking calls to supporting those who do - ART JACOB BERMEJO’s journey is one of growth, learning, and stepping up. Moving from an agent role to HR meant navigating new challenges and learning how to support others on the floor. But with preparation and the right mindset, Art made the leap—and discovered how much he could grow. Through our #WingsWithin program, he found the opportunity and the confidence to take that next step. Inspired? Wondering what it’s like to be a #Firstsourcer? Explore opportunities here: careers.firstsource.com
For us at Firstsource, REACCH isn’t just a set of values – it’s the DNA of how we work, lead, and grow together. C for Customer First – is a mindset that shapes how we think, lead, and deliver. Meet Vincent Sastrillo, our Operations Manager in Manila, who embodies this value every day. From aligning team strengths with client goals to anticipating needs before they surface, he puts customers at the heart of everything we do.
Firstsource has been recognized for excellence in Contact Centre Transformation at the 3rd BPO Confex & Awards. This recognition reflects the meaningful progress we’re making through UnBPO™ - our shift away from traditional outsourcing to a model that prioritizes expertise, innovation, and measurable outcomes. We’re shaping what’s next - for our clients, our teams, and the industry.
From Assam to Nagpur — two regions, one powerful mission: empowering women. At Firstsource, we believe that when women are equipped with the right tools and support, they don't just grow — they lead change. In Assam, 100 rural women artisans from Darrang and Udalguri took the spotlight at the closure of Firstsource’s Digital Upskilling of Women Entrepreneurs through Technology initiative, with the Nasscom Foundation. Over 10 days of structured training and one-on-one handholding, these entrepreneurs gained crucial digital, financial, and entrepreneurial skills. Today, they’re ready to take their businesses into the digital age with confidence. In Nagpur, 50 incredible women received certifications at the closure of the Sustainable Livelihood program. In collaboration with Givfunds, the program promoted dignified income-generation opportunities through targeted skill development and entrepreneurial support — including training to become e-rickshaw drivers and access to micro-loans to start their journey. Two events. Countless stories of resilience, skill, and new beginnings. Because when women rise, communities thrive. 💙
Proud moments like these remind us why we do what we do. At a recent valedictory event hosted by S&P Global Sustainable1, Arun Tyagi, our EVP - Operational Excellence CoE and Head of Legal & Compliance and Pankaj Kapoor, our Head of Strategy, Investor Relations & ESG, received the trophy and certificates recognizing our Global ESG efforts — on behalf of all #Firstsourcers. We're proud to be included in the S&P Global Sustainability Yearbook 2025 for the second consecutive year, and even prouder to be named: 🌍 Top 5% S&P Global CSA Score – placing us among the best in 'Professional Services' 🏆 ‘Industry Mover’ – for the strongest performance improvement in our industry As Pankaj shared, “These accolades are more than just milestones – they reflect our journey as a purpose-led organization. Through FirstConscious, our ESG framework, we’re embedding sustainability into the heart of our strategy and culture.” Read more: https://lnkd.in/d4BQbih4
Welcome to #LifeAtFirstsource, Janine Hunt!
