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41 #SourceOfGood Champions. 1 powerful cause - supporting disaster relief and community resilience. …that’s the impact of #Firstsourcers in Amherst, NY coming together for our first fundraiser of the year in support of the American Red Cross. Through bake sales, raffles, and sheer generosity, we helped raise funds to fuel their mission of providing disaster relief, blood donation drives, emergency preparedness, and services for military families in times of need. Here’s to many more moments of giving, together. 💙
📢 What’s it like to be a #FirstsourceWoman? We asked Natasha Mehra Khanna, our AVP – Operations. With 20+ years of experience, Natasha leads with empathy, grit, and purpose - and she’s using her voice to make space for others. As the force behind World of Women at Firstsource, Natasha is challenging biases, building community, and redefining what inclusive leadership looks like. Her journey is a masterclass in showing up, speaking up, and lifting others as you rise.
As part of our Good Deeds Day 2025 celebrations, 15 of our #SourceOfGood champions teamed up with Project Mumbai to paint benches made from recycled plastic – waste collected during earlier cleanup drives. These eco-friendly benches will now be handed over to the Brihanmumbai Municipal Corporation (BMC) for installation in various community parks across the city. More than art, these are symbols of circularity, sustainability, and shared responsibility. Because when purpose meets creativity, we don’t just make things better - We Make It Happen!
We just disclosed our Q4FY25 and full year FY25 results and its safe to say we’ve had quite a landmark year! From hitting a USD 1Bn annualized revenue run-rate, to six consecutive quarters of sequential revenue growth and securing significant large deals. From 43 new logos to 200,000 digital learning hours. From the highest ACV intake ever in a year to UnBPO™ – #WeMadeItHappen. Here’s a snapshot: Financial Performance: Q4 1. Revenues at ₹ 21,615 million (US$ 250 million), up 29.4% YoY 2. EBIT at ₹ 2,422 million or 11.2% of revenues, up 32.4% YoY 3. Profit After Tax (PAT) at ₹ 1,607 million or 7.4% of revenue, up 22.6%* YoY FY25: 4. Revenues at ₹ 79,803 million (US$ 944 million), up 25.9% YoY 5. EBIT at ₹ 8,806 million or 11.0% of revenues, up 26.5% YoY 6. Profit After Tax (PAT) at ₹ 5,945 million or 7.4% of revenues, up 21.7%* YoY People Performance: 1. Total headcount of 34,651; FY25 net additions stood at 6,711; Offshore and nearshore hires constituted 80% of our additions, aligned with evolving delivery models 2. Over 200,000 digital learning hours delivered in FY25 across GenAI, automation, and domain-specific capabilities. 2,500+ internal moves were facilitated under our "Internal Seeding" initiative 3. Trailing 12-month attrition rate declined to 29.8% in Q4 Guidance: 1. FY26 constant currency revenue growth guidance at 12%-15% 2. FY26 operating margins to be in the 11.25-12% range Read more: https://lnkd.in/d-4475Wn
📢 What’s it like to be a #FirstsourceWoman? We asked Emma Tocker-Booth, our Communications Manager. With eight years of experience in both corporate and non-profit sectors, Emma is a master of impactful messaging and building strong stakeholder relationships. She shares, “Effective communication is about more than just messaging—it’s about driving change, amplifying diverse voices, and creating spaces for everyone to thrive.” Emma is paving the way for stronger, more inclusive communication strategies that champion equity, diversity, and inclusion.
At Firstsource, REACCH acts as our north star, helping us stay agile and customer-focused as we create value in a fast-paced and digital-first world. These values drive our work ethic, fueling sustainable growth and transformation. R for Risk-Taking – is the spark that ignites personal and professional breakthroughs. It’s about stepping outside your comfort zone, embracing uncertainty, and discovering your true potential. Meet sherramae tisoy, our Team Executive based in Cebu, in the Philippines, who embodies risk-taking by pushing past fear and embracing growth. With the right mindset and a supportive environment, she turned hesitation into confidence — and challenges into opportunities.
What happens when you trade familiarity for growth? Aisling Ferry, our Employee Experience Specialist, based in UK, found out - when she made the bold move from a customer-facing role to a completely new challenge in HR. She leaned into learning, embraced the unknown, and with the help of Wings Within, our internal mobility program, stepped confidently into a whole new space. Backed by the support of her managers—both past and present—and armed with training and guidance, she flourished. Her message: “I challenged my comfort zone and loved it. You can too!” Because growth starts with one brave step.
We couldn’t be prouder of our colleagues at Ascensos, a Firstsource company, who are stepping up for the The Kiltwalk 2025 in support of Make-A-Wish® UK. Every step they take brings us closer to a brighter future for those in need. Let’s cheer them on as they continue to make a difference! 💙
Half a world apart. One shared purpose. From Hyderabad, India to Melbourne, Australia, our #Firstsourcers came together through creativity, compassion, and community to mark Women’s History Month in the most meaningful way. ~100 #SourceOfGood Champions. ~140 hours of creativity. ~70 women empowered. In Hyderabad, our volunteers teamed up with Nirmaan Organization to paint reusable cloth bags—supporting women’s livelihoods and championing sustainability. In Melbourne, our team picked up the brush—hosting a three-day painting initiative that carried forward the same message of empowerment and environmental responsibility. Though thousands of miles apart, our hearts were aligned—proving that when we create with intention, we inspire change without borders. Art with heart. Action with impact. We Make It Happen.
What if healthcare operations’ biggest constraints weren't constraints at all? GenAI Super-Powered BPaaS isn't just improving processes - it's reimagining what is possible. Yesterday's audacious goals are becoming today's starting points. Health plans are shifting from "How do we improve?" to "What can't we achieve?" as they create self-optimizing ecosystems that think, learn, and evolve autonomously. Discover how GenAI Super-Powered BPaaS is expanding the “art of the possible” in our visionary blog from our guest experts Ankur Verma, Vice President and Vivek Kumar, Practice Director, Everest Group: https://lnkd.in/d-MN4p9C
