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At the ET NOW TechNext Summit & Awards 2025, Hasit Trivedi, our Chief Digital & AI Officer, laid out a bold vision: 𝐀𝐈’𝐬 𝐧𝐞𝐱𝐭 𝐟𝐫𝐨𝐧𝐭𝐢𝐞𝐫 𝐢𝐬𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐚𝐛𝐨𝐮𝐭 𝐦𝐚𝐭𝐡 – 𝐢𝐭’𝐬 𝐚𝐛𝐨𝐮𝐭 𝐛𝐢𝐨𝐥𝐨𝐠𝐲. Today, AI is driven by math—algorithms, probabilities, and patterns. But the next leap? Bio-inspired intelligence—machines that don’t just compute, but learn, evolve, and adapt like us. Imagine AI that processes information like the human brain, responding to context, intuition, and experience. This shift isn’t just about technology, it’s about reshaping industries, accelerating innovation, and transforming human-AI collaboration. But as AI becomes more powerful, the real challenge is ensuring it evolves responsibly. That’s why Firstsource #relAI is at the forefront driving responsible digital transformation for smarter and faster business results. Discover more: https://lnkd.in/dJ3XTxGg
𝟭𝟯𝟰 #𝗦𝗼𝘂𝗿𝗰𝗲𝗢𝗳𝗚𝗼𝗼𝗱 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻𝘀 𝟮𝟬𝟵 𝗵𝗼𝘂𝗿𝘀 𝗼𝗳 𝗶𝗺𝗽𝗮𝗰𝘁 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝘀𝗮𝗳𝗲𝗿 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝗶𝗲𝘀 …its takes only a few #Firstsourcers to create that kind of impact. Our Hyderabad team came together to enable two powerful awareness sessions: 🚗𝗥𝗼𝗮𝗱 𝗦𝗮𝗳𝗲𝘁𝘆 𝗔𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 – Conducted by Nirmaan Organization, this session emphasized safe driving practices, defensive driving techniques, and road etiquette. With interactive discussions and 20+ video demonstrations, volunteers gained valuable insights to make our roads safer for everyone. 💓 𝗖𝗣𝗥 & 𝗘𝗺𝗲𝗿𝗴𝗲𝗻𝗰𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 – In life-threatening situations, timely action can save lives. 30 dedicated volunteers underwent hands-on training with medical experts, learning essential emergency response skills like CPR, handling trauma, seizures, fractures, burns, and more. A huge shoutout to our volunteers for stepping up with such passion and commitment! Together, we are driving change and ensuring a safer, healthier community for all.
We celebrate growth, ambition, and the power of opportunity at Firstsource. #WingsWithin, our internal mobility program, is all about empowering our people to take that next step, chase their goals, and shape their own success stories. Senthilnathan Raghu’s journey is proof that when talent meets the right platform, careers don’t just grow—they soar! Here’s to endless possibilities and the incredible #Firstsourcers making them happen every day.
📢 What’s it like to be a #FirstsourceWoman? We asked Yarzah Khan, our Associate Director - Robotics Process Automation. With 18+ years of experience across operations, digital transformation, and automation, Yarzah’s journey is a testament to passion, perseverance, and the power of continuous learning. She shares, "Being a Firstsource Woman means having the freedom to explore, innovate, and grow with the right support. The culture here empowers me to push boundaries and make an impact in tech." From discovering automation to leading in AI and tech, she proves that curiosity and the right support can open limitless possibilities.
In celebration of Good Deeds Day, we partnered with Project Mumbai for a meaningful Beach Cleanup Drive at Juhu Beach, Mumbai. Together, we cleared 20 kgs of plastic waste, helping restore our shoreline and spark conversations around marine pollution, responsible waste disposal, and sustainable living. With every piece of waste removed, our #SourceOfGood champions sent out a message: 𝐖𝐞 𝐜𝐚𝐫𝐞. 𝐖𝐞 𝐚𝐜𝐭. 𝐖𝐞 𝐦𝐚𝐤𝐞 𝐢𝐭 𝐡𝐚𝐩𝐩𝐞𝐧.
We believe every career path should be as unique as the person walking it. That’s why Wings Within, our internal mobility program, is designed to open doors to new possibilities – and new opportunities.. After several successful years with our Fraud team, Shaun Calvert was ready for his next step. When the chance to take on a secondment as Operations Manager came up, he grabbed it with enthusiasm - and the support he received made all the difference. From Senior Leadership to former Managers, Shaun’s transition was backed by encouragement and belief. That’s what makes being a #Firstsourcer special – ambition is always met with opportunity and unwavering support.
🚨 The economics of customer experience are being rewritten – by Generative AI. It’s not about adding AI to CX. It’s about rethinking CX from the ground up – with AI at the core. In our recent LinkedIn Live, leaders from Firstsource and Everest Group unpacked: 🔹 Why the best customer call is the one you never have to take 🔹 How GenAI unlocks personalization and productivity 🔹 What’s holding enterprises back from AI at scale If you’re eager to learn more about future of CX, this conversation is for you. Watch the full session here: https://lnkd.in/dQPhp2Qb
In this edition of Leader’s Speak, Sudha Bhat, our SVP - CX & Consulting, shares how the future of Customer Experience is being redefined — with Agentic AI and hyper-personalization transforming the way businesses connect with people. 💬 Stay tuned as we decode what’s next in CX.
📢 What’s it like to be a #FirstsourceWoman? We asked Yvonne B. Pérez, our Senior Vice President – Provider Global Delivery and Co-Chair, Women Inspiration Network. With 25 years in the healthcare revenue cycle space, Yvonne is a powerhouse of innovation, accountability, and a passionate advocate for women in leadership. She shares, “There is more to being a woman at Firstsource than just work. It’s about growing within your space—to lead, to learn, and to succeed. That growth impacts not just you, but your family and coworkers. When we ignore those other parts of life, it’s much harder to thrive. Firstsource gives women the room to succeed in all aspects of life.” From challenging norms to championing change, Yvonne is redefining what leadership looks like for women in healthcare.
We celebrate growth, ambition, and the power of opportunity at Firstsource. #WingsWithin, our internal mobility program, is all about empowering our people to take that next step, chase their goals, and shape their own success stories. Senthilnathan Raghu’s journey is proof that when talent meets the right platform, careers don’t just grow—they soar! Here’s to endless possibilities and the incredible #Firstsourcers making them happen every day.
