Clipboard Customer Service Representative interview questions

I was disappointed by the interview process. I only met with the recruiter and wasn’t even able to speak to a hiring manager. Candidates were required to complete a substantial case-study assignment before having the opportunity to speak with a hiring manager or gain a clear understanding of the role, team, or expectations. While assessments can be a valuable part of hiring, requiring significant unpaid work so early in the process felt unnecessarily burdensome and did not reflect a candidate-centered approach. The process seemed designed to filter applicants through assignments rather than meaningful conversations about experience, qualifications, and mutual fit. Given the amount of time invested, I would have appreciated greater engagement and transparency throughout the process. Companies often emphasize the importance of respecting employees’ time and well-being, and I believe that same consideration should extend to candidates as well. My recommendation would be to incorporate a conversation with the hiring manager before requiring extensive assessments. This would create a more balanced, respectful, and efficient experience for both candidates and the organization. I provided feedback to recruiter and they informed me that voice conversation was accounted for when I clearly meant hiring manager.