Deliveroo Customer Service Representative interview questions

Il recruiter era molto gentile e disponibile alla spiegazione della mansione, ha spiegato tutto molto nel dettaglio ed era disponibile a rispondere a tutte le domande. Professionali e cordiali, per ora ho fatto solo il primo colloquio conoscitivo e tra l'altro sono stato contattato perché avevo mandato richiesta per un'altra posizione.

Stay away from this company - completely bad experience with the overall process. 1st screen via phone with HR in January - passed after weeks asked for 2nd step with direct manager for the Area - passed asked for 3rd round with AM peer - this step was supposed to be a case study for AM, turned out to be a case study for a sales rep with focus on converting lead into customer. not sure on the scope. after 1 month asked for 4th round with regional director - this was the worst interview of my professional life. Started the meeting by saying that it was very bad to have a meeting on Friday afternoon (wondering why Deliveroo asks to set up the preferences so that the other can match the best one). The guy has been smoking his IQOS all the time, asking generic question with evident no interest at all to my answers. No link at all to the previous cycles. He asked me if I had questions stating that it was not important if I had none. Closed the interview after less than 30' with the clear feeling that I wouldn't join a company that nominate this kind of regional director. The HR then informed me that I didn't pass the 4th step. All of these informations have been passed to the HR rep. during the feedback call.