London Underground Customer Service Assistant interview questions
based on 2 ratings - Updated Jun 2, 2024
Difficultinterview difficulty
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How others got an interview
100%
Applied online
Applied online
Interview search
2 interviews
London Underground interviews FAQs
Customer Service Assistant applicants have rated the interview process at London Underground with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
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I applied online. I interviewed at London Underground
Interview
The stages you have to go through to secure a role are outlined below:
Initial Application
Online Tests
Basic English and Maths Test
Role Play Exercise
Scenario Based Interview
If you have worked retail before or any hospitality role in the past, you won’t struggle at any stage in my opinion.
Interview questions [1]
Question 1
Scenario Based Interview.
They test how you would respond in certain circumstances.
Very difficult. First an assessment.. English and Maths. Then a role play scenario. Then a formal interview lasting 40 plus minutes. A long process for one day but an enjoyable one.
Interview questions [1]
Question 1
Name a difficult situation and how you dealt with it and how you went above and beyond