Frontline Staff applicants have rated the interview process at REI with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
First there is a video interview consisting of 3-5 questions (one or two getting to know you and why you're a good fit, then a couple more that are behavioral, i.e. name a time when...) Then there is a phone interview with the hiring rep.
Interview questions [1]
Question 1
Name a time when you experienced great customer service. What made it stand out?
Relatively easy and short phone interview and then subsequent invitation for group assessments with team building observations and interactions. These were in normal times held at the warehouse where you chose to interview in pre-COVID times.
Interview questions [1]
Question 1
How have you handled difficult customer interactions in the past?