Customer Service Representative applicants have rated the interview process at Santander with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 61% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 16 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 36 days.
Common stages of the interview process at Santander as a Customer Service Representative according to 25 Glassdoor interviews include:
Phone interview: 20%
Presentation: 17%
One on one interview: 17%
Background check: 10%
Skills test: 9%
Drug test: 9%
IQ intelligence test: 6%
Personality test: 6%
Group panel interview: 6%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Santander (Querétaro, Querétaro) in Aug 2025
Interview
Larguísimo proceso de un día, te mantienen 8 horas ahí. Haces una entrevista de rol de dos minutos y con eso deciden basicamente si te contratan, pierdes mucho tiempo porque lo manejan por grupos.
Other Customer Service Representative Interview Reviews for Santander
I interviewed at Santander (Lisbon, Lisbon District)
Interview
was okay, the interviewer was nice and professional, it lasted for about 30 mins but i havent heard back from them and nor the email to inform me the result as well
Após a inscrição teve prova online com diversos temas como português, excel e raciocínio logico, após aprovacao teve entrevista presencial em grupo com dinâmica e a última etapa foi entrevista individual com os gestores da área.
I interviewed at Santander (Milton Keynes, England)
Interview
Just your average customer service interview, asking a lot about previous experience and to give a lot of examples of different situations based on previous experience. Overall it was very standard for a customer service interview