Customer Service Advisor applicants have rated the interview process at Santander with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 61% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 24 days to get hired, when considering 60 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 36 days.
Common stages of the interview process at Santander as a Customer Service Advisor according to 60 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 18%
Background check: 14%
Skills test: 12%
Presentation: 8%
Group panel interview: 7%
IQ intelligence test: 6%
Personality test: 6%
Drug test: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service