Customer Service Agent applicants have rated the interview process at Serco Group with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 59.1% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Serco Group as a Customer Service Agent according to 2 Glassdoor interviews include:
Background check: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Serco Group
Interview
Took 30 mins. It was an easy interview. They asked typical questions; why do you want to work here? Any office experience? How would you handle a difficult customer? Some job scenario questions; if you notice something off about a coworker what would you do?
Had a telephone interview asked a few questions like previous jobs and experiences and why would you be suitable for this role then about a week later had another telephone interview
Interview questions [1]
Question 1
Give an example of dealing with a difficult situation and How did you handle it
I applied online. The process took 1+ week. I interviewed at Serco Group in Apr 2022
Interview
brief scheduled phone interview for 15 minutes. went through questions about previous experience and responsibilities. asked about expectations of the role and was given details for the work going forward.