I applied in-person. I interviewed at Unum (Columbia, SC) in Jun 2022
Interview
Fairly Straightforward for what you are interviewing for. Mock calls with manager on the line and another manager in the room. Work through script and handling challenging customer service expectations.
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.