None, really, but giving an example of a time you received critical feedback is a tricky question because you don't really want it to seem like you are the type to make huge mistakes or are in need of constant coaching.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication and other soft skills is essential. Expect interview questions that will ask about your ability to deal with frustrated, confused or injured customers. Additional questions may concern how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question No. 1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration; apologise to them that they're feeling this way; and let them know you will take action to resolve their situation.
Question 2
Question No. 2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you will use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question No. 3: Do you have the skills needed to spot a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills needed to spot a false claim, answer with comments stating that you pay attention to detail, have knowledge of what a clean claim looks like and always double-check your work, for instance. In addition, mention that if you suspected a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
None of the questions were really difficult. you just have to have scenarios ready and be ready to give the situation, how you handled it and the result. Some questions were: Tell me a time you disagreed with a boss and how you handled it? or tell me a time you worked as part of a team and they weren't pulling their weight and how you handled it, etc.
"A claimant comes in with her little children who are being very disruptive in the office. The mother (the claimant) cannot focus on the interview questions, what do you do?"
The phone voice test with script was difficult and I was asked questions that I had to answer based on my customer service experience and skills.
How long do you plan on staying with the company and what is your long term goal within the company?
Interview process is lengthy and very detailed.. be prepared to give some good impressive examples. What motivates you to go to work? Why Should I hire you? Why liberty mutual? Name a time you had to give complex instructions to someone? Name a time you took lead of a situation? What would your boss say is your weakness/ strengths? Name a time you had to give bad news to someone? Name a time you had to make a decision off little information? Where do you see yourself in the future?
1. Time you had conflict with a coworker, how did you handle it, what was the outcome. 2. Describe a time you weren't able to deliver on a timeframe you'd given a customer. Looking back, what do you think you could have done differently? 3. Describe a time you were given critical feedback. 4. A time you had to complete a large volume of work in a short amount of time. (Quantity vs Quality) 5. A time you had to solve a problem. How did you do it? What was the outcome? Do you think you made the right decision? Why or why not?
They only ask for situation behavior examples from previous work experience. If you don't have a good story, or they don't like your story, or someone else has a better story, you won't get the job. They would rather evaluate everything you represent, offer, and aspire to be in the form of a few "tell me a time when..." questions.
Imagine you're working for Geico and we are promoting a faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they are not interested. What do you do?
Give a time you went above and beyond for a customer? How did you handle a upset customer, and what did you do to make it better?
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