How do you motivate people.
Contact Centre Manager Interview Questions
18 contact centre manager interview questions shared by candidates
My career goals.
Tell me about a time you managed a team through a time of change and have been faced with reluctance? How did you overcome this.
How do you prioritise (see more info above in the interview process). Do a presentation
Do you really want to work here?
What makes you most suitable for this role
Change management
Past experience in a contact centre environment, particularly when working remotely
Would you be able to commute to the job location?
How would you measure team performance by measuring occupancy? How would motivate a team without the option of a salary incentive? How would you manage a customer who was escalated to you and they were unable to pay for food at a restaurant because their card was declined?
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