As we continue to go from strength to strength, we are seeking a dynamic and experienced Operations Manager to oversee day-to-day operations across our e-commerce warehouses at both The Ironworks, Oswestry and Telford sites. This is a hands-on leadership role focused on driving operational excellence, developing high-performing teams, and maintaining our exceptional standards across both locations.

Key Responsibilities

• Oversee daily warehouse operations including receiving, storing, picking, packing, and shipping goods.
• Ensure accurate inventory control, stock management, and order fulfilment.
• Lead, support, and develop warehouse staff, forklift drivers, team leaders, and shift supervisors.
• Set, monitor, and report on key performance indicators (KPIs) across both sites, ensuring teams achieve operational targets relating to productivity, accuracy, service levels, and efficiency.
• Conduct regular performance reviews, appraisals, and one-to-one meetings with team members and managers across both locations.
• Assist with HR-related responsibilities, including recruitment, onboarding, training, attendance management, disciplinary processes, employee engagement, and performance improvement plans.
• Maintain a visible presence across both sites, supporting teams and resolving operational challenges throughout the day.
• Monitor equipment usage, warehouse layout, and compliance with health and safety procedures.
• Implement and continuously improve processes to increase efficiency, accuracy, productivity, and safety.
• Analyse and report on key operational metrics including order accuracy, turnaround times, productivity levels, and damage rates.
• Foster strong collaboration and communication between the Telford and Oswestry sites to ensure consistency in standards, processes, and performance.

Key Requirements

• Proven experience in a management role, preferably within distribution, warehousing, logistics, industrial, or related sectors.
• Strong leadership and people-management skills with the ability to motivate, coach, and develop a diverse workforce.
• Experience setting and managing KPIs and conducting performance reviews.
• Good understanding of HR processes and employee relations.
• Excellent knowledge of warehouse operations, health and safety regulations, and quality standards.
• A hands-on approach with the ability to support operational activities when required, including occasional heavy lifting.
• Strong problem-solving skills and a passion for continuous improvement.
• Excellent communication, organisational, and interpersonal skills.
• Ability to work across multiple sites and manage competing priorities effectively.

What We Offer

• Excellent salary and benefits package.
• Opportunity to lead and develop talented teams across two growing sites.
• A dynamic work environment where your ideas and contributions are valued.
• Employee benefits available on site.

Schedule

• Start Date: Immediate
• Job Type: Permanent, 44.5 hours per week
• Hours: Monday to Friday, 8:00am – 5:30pm
• Occasional Saturday work required

Work Location

In person, across both sites:

• Telford (TF1 7GP)
• Oswestry (SY11 4JH)

Ability to Commute/Relocate

Applicants must be able to reliably commute to both the Telford and Oswestry locations.

Job Types: Full-time, Permanent

Pay: £50,000.00-£60,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person