Agoda reviews

It used to be a great place to work but people (managers) who made it so good have all left or been relocated to other offices. No career opportunities - as other reviews mention, it's about if you are lucky to be liked by your management. Nothing about effort, commitment or skill. If you are lucky (liked) enough to be promoted, it will take at least a year of doing double work before you are 'ready'. It's normal to see people who are 1 or 2 levels lower in the hierarchy (salary levels too) but do precisely the same job. Great, talented people leave as senior positions are filled by people from the outside who often have no experience. Agoda just doesn’t promote their own people. Compensation is OK and about industry average. If you join as someone dealing with hotels and you most likely will, then you will be screamed at a lot. In some periods daily. Nothing to do with how good you are at what you do, it's the direction that the company is taking in recent years. With that in mind, compensation is not OK. I don't know what figure makes it OK to be constantly embarrassed on the front line with angry screaming hotels but what Agoda offers it's just not enough. Agoda try to come across as a company where you can deepen your skills and ‘grow’ (whatever that means). Chances are that the moment you join you will already know far more about the market, job and the industry than your manager. All the reporting, analysis or tools are developed by entry level people and it’s disguised under ‘coaching so that you can grow’. Put any of the managers in front of the system and ask them to do any of the above and they just won’t be able to. Even training for new starters is entirely conducted by people in ‘normal’ positions as the management simply don’t know. They won’t help you with difficult hotel conversations or meetings but will quite happily jump in when a big deal is about to be struck. On a positive side however, most of them are nice and often a good laugh to have around. Still, it’s unforgivable that they managed to ruin what once was a great environment. So if you need a job, this is a job. But if you have a choice, go for the ‘other’ one.

If you have already work experience in the travel industry, do not work for Agoda. You will be probably not improve your skills or your career despite all promises made during interviews. The level of experience & skills by senior management is extremely low compared to other companies in the business. Most have no other work experience except from Agoda or are rejects from the likes of IBM, Accor or Tourico. Trainings offered are so simplistic that they are an absolute waste of time. Processes are over complicated, unnecessary and not very well thought through. Most tasks are conveyor style like as Agoda does not believe in empowering people. Favouritism, bullying and illegal practices are a daily thing at Agoda, especially since the new Managing Director for Europe moved from her UK role into this position. Senior Management cannot be trusted as very often they resort to lies and wrong promises. Management also encourages their team’s to deceit customers and suppliers. Targets are not realistic and calculation is very often incorrect. Benefits are minimal and below industry standard.