Amazon reviews

3.5

60% would recommend to a friend

(209,150 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,150 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

209K reviews
2.0
Aug 2, 2016
Recommend
CEO approval
Business Outlook

Pros

-No other company will give you experience directly leading up to 500 people as quickly as Amazon will, and you will quickly become a leader of people by necessity. -Its really interesting to learn what makes the engine of the beast that is Amazon fulfillment tick. -Working here still looks extremely attractive on the CV, and can provide you with some interesting exit opportunities - even after just one year of employment. -There is scope for quick advancement for EXCEPTIONALLY good performers (promotion to Sr. Ops Mgr within two years, GM within 2.5-4 years, regional director 4-5 years). The merely ‘good’ performers however will get stuck at SOM and have limited scope to advance beyond. -Your sign on package will include a healthy amount of restricted stock units (RSUs) that can become very valuable later on if the stock price happens to double or triple - assuming you can stand to last long enough until they fully vest (4 years). -You’ll deal with so many ridiculous situations and individuals that acing the behavioral interview for your next position after you leave Amazon will be no problem. -While you’re in the Pathways program you’ll get to attend a week long Pathways conference in Seattle once a year, which is extremely informative, interesting, and actually a ton of fun. -I’m not sure why you would be, but if you’re absolutely, 100% set on working within Operations within Amazon, the Pathways program is a million times better of an entry opportunity than coming in as an Area Manager or even standard Operations Manager. -If for some reason you live, breathe, and die for the Amazon culture and the Amazon way you just might make it here and be an Amazon success.

Cons

-Although the starting salary + bonus is in fairly in line with other post MBA employers, you’ll be working i Banking hours, without the i Banking pay, nor the scope for fairly rapid and substantial income jumps that the field provides. On top of this, the work you’ll do for Amazon is actually more demanding than finance because you’ll be doing work that is incredibly physically exhausting, and will probably spend all of your off days lying in bed trying to get your energy back. -Opportunities to enhance your income and salary through promotion pale greatly compared to other industries and companies. There are both less openings for advancement, and the jump in compensation you’ll see when promoted will typically be lesser than that of other companies. -Annual salary raises for employees that meet or even exceed expectations are pitiful and are less than inflation (<1.5% Outstanding performers are only bumped 2.0%). The promotion to Sr. Operations manager (which is a big deal to the company) only consists of a ~5% base salary increase from the starting Pathways salary. This makes the in-line-with-industry offer that Pathways starts you at feel like it is really just to get you in the door. -This is NOT a typical post-MBA role. Business acumen and overall intelligence and value to the business mean nothing in this role and is not valued at all - the role is really all about relentlessly barking down orders to your team in order to ‘drive’ improvements to the limited scope of metrics that your SOM silo’s you into, often at the expense of the well being of other people or the operation at large. You’ll also get sick of people using the word ‘drive’ all the time and feel a slight urge to throw someone under a bus every time you hear it. -Due to the secluded and low SES location of most fulfillment centers, you’ll have limited opportunity to develop relationships with other young post MBA professionals and expand your professional network. Completely forget happy hours or meeting colleagues or friends for dinner after work. In fact, completely forget being able to do ANYTHING after work, because as I mentioned above you will be so physically exhausted. -All businesses have office politics, but due to the unreasonable metrics pressure that everyone from all areas is constantly under, the office politics game at Amazon is particularly shameful and terrible, with political capital being used or gain to get or give assistance with trying to help someone else out with their metrics constantly. -Expect to get minimal or no support from your peers, manager, or HR. -While the rest of the world is enjoying the Christmas and holiday season (Peak at Amazon) you will be working 6 days / week, 12-15 hours / day and your life will be worse than hell. -The illogical interactions and senseless gibberish you’ll be slammed with - particularly by the hourly associates - but perhaps unexpectedly by many of the other AMs and OMs, your boss, and, god forbid, even the GM, will make it seem preferable to be instead sticking hot needles into your eyeballs. Overall, as you can see, there are many more negatives to this job than positives. I’d recommend to take it if you have no other options and you need a big brand name on your CV, otherwise I’d recommend a pass, and for you to congratulate yourself on the bullet you’ve just dodged.

4.0
Apr 8, 2016

PR

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Undoubtedly the best brand on the planet. It is Amazon! * Amazing customer service - the customer truly is all that matters at Amazon which is inspiring. * Fast paced environment, you can't ever be bored * You cannot help but begrudgingly respect Jeff and all he stands for, it works! * You'll likely be a one man band in your role meaning you don't delegate to anyone so lots of responsibility and scope to learn. * Really corporate and very business focused so if you think it's a fluffy retail environment you'll be shocked. *Big focus on pushing Amazon as an innovative tech brand and Prime is probably the most important proposition for future growth of the brand (aside from AWS which of course speaks for itself). * Lot's of engagement with Director's which is good for personal growth. * Structured training seminars and opportunities to learn outside your skillset * Regular reviews and team catch ups which means you always have an element of feedback * Great if you are highly proactive and a self-starter. Also great if you are willing to do your time and work your way up the hierarchy. Amazon awards long standing staff and loyalty. * Lots of scope for super geeks to do really well and win awards like the Just Do It Award and Desk Door Awards from Jeff B. * Opportunity to work with other big brands and partners and third party businesses which makes for nice wide scope of work and alleviates the stress of being part of Amazon. * Mostly what you get from Amazon is the chance to do pretty much anything once you leave. It is a brand that makes people take note and opens you up to any brand you want really! * If you manage to stick around you get chunky annual bonuses added onto your monthly salary which means you're earning about 20% more than your base salary each year. * Lots of travel opportunities for meetings, conferences and events * There are a lot of genuinely smart, cool, pleasant people at Amazon irrespective of people's assumptions

Cons

* Not good for people who are not highly proactive and seriously motivated (you don't get help) * No budget to grow your team so you will have to do your job and not delegate or manage unless you are at Director level. * Frugality taken to new levels - no budget for anything. * If you are hired for being wacky, creative and passionate it will be bashed out of you and you are better being very dull and corporate and will likely last far longer this way. * Not good if you prefer a sparky startup environment - this is a big corporate, don't be fooled by the 'it's still day one' line from Jeff B. It is 20 years old and a machine * Innovation isn't part of your day to day - only the super geeks and the American team get to really innovate at Amazon * You can't say anything about the brand on your social media at all - nothing good, nothing bad, nothing at all * You can't speak about the brand in the pub or to your family or friends * You definitely cannot speak to the press ever - certainly not about tax! * You need to consult tax and legal department on any communication at all that is going out (in marketing or press material and even customer service correspondence * The leadership principles make the brand like a cult, people live and breathe them and it can be irritating especially since half of them are rubbish * You have no autonomy, it is likely that 80% of the work you do will never be seen *It is brutal you will work long hours and if you are prone to stress and easily upset this is not for you - I cried almost every day and worked 12-17 hour days most days * You will be crushed if you pull up someone more senior and have an opinion that isn't backed by data (they are obsessed with data, ideas mean nothing without statistics. * Anonymous feedback means you feel paranoid quite often * People are cut throat and not afraid to slaughter you in a meeting in front of peers or Directors * You can lose confidence easily, especially if you are not very senior (even people with 10 years experience end up feeling like they are just starting out) * If you leave before a year you have to repay some of the starting bonus you are forced to accept * Stocks in Amazon means nothing unless you stay a minimum of 4 years to access them * You will likely have 8-10 interviews for the role all based on the leadership principles, it is mentally draining * If you don't get on with your direct boss you are screwed - you have nowhere to turn and no one to help you because everything ends with him or her * You cannot move to a new location until you have passed 18 months * You learn more in a startup where you have autonomy than you do in a senior role at Amazon where in many ways you may go backwards * You will definitely be indoctrinated into the cult and become a fully functioning ambot in no time. Maybe even an amhole! * Nodding dogs do well at Amazon. I was once told: care less = problem solved (weird!) * If you are prone to stress you may find that you can't sleep, are constantly shaking with adrenalin, experience hair loss and suffer nose bleeds

2.0
Oct 21, 2015

Welcome to the Meat Grinder - Join with your eyes open!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work with smart, highly motivated team members. At Amazon Web Services you can identify, drive change and have a significant impact on the business. It is by far the market leader in its field with a fast pace of innovation and a great underlying product set. Genuinely customer obsessed and growing at a breakneck rate.

Cons

Where to start. I encourage you to search for the 2015 New York Times article regarding working practises at Amazon - its roughly 80-90% accurate. As an employee, you are not valued. The culture is 24/7 across all departments and even the hardest of workers will find working 60-70+ hour weeks + working weekends challenging. Expect to receive more than 200 emails a day. The culture is rotten and comes all the way from the CEO down, fuelling a horrible, back biting, blame-driven working environment. Expect little to no support from your Manager who is likely working even harder than you and focused on covering their own backs. Really and truly, being an employee of Amazon is the exact opposite of being a customer here - do not gauge your experiences of being a customer of Amazon and think it must be an awesome place to work. If you have a family or value any sort of life outside of work it is not for you. Pay is below industry average and "frugality" is the watchword with poor staff benefits and a general feeling of "cheapness" across the business. The culture does suit some people but if you have options, pick Amazon last. If you do pick Amazon, make sure you go in with your eyes open, have an exit plan and get what you need out of working here. Staff turnover is appallingly high and job roles are difficult to fill. Despite a facade valuing diversity and gender it is not valued at all. A shame, I was so excited to join this company and knew within days I had made a horrible mistake. Beware also the "golden handcuffs" of the "joining bonus" which means you cannot leave inside a year and note carefully the 2 year nature of your salary structure - this is a deliberate policy to burn you out you out and get the next load of poor, bright-eyed staff in.

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