Please do not work here, its stress 24/7. You have to log your toilet breaks, they dock them from your wages. I have IBS and I now earn less then minimum wage. The calls are CONSTANT. You get 40 seconds between calls to finish what you were doing before getting thrown into a new call. The calls are the same. Its incredibly boring. I had to deal with a bomb threat- I was not trained on how to deal with this, just warned it might happen. I had to stay on the phone like a negotiator and got paid next to nothing for it. There's no chance of any bonus. They dangle a bonus infront of everyone and make it impossible to get. If you have excellent audits, they put the goal post further away, if you're sick at all you have no chance of getting it. The system they use for calls DOES NOT WORK. It's faulty, you can barely hear the callers or they can barely hear you. It's glitchy and horrible. They do not care about you. They just care that you are taking as many calls as possible perfectly. No paid sick leave, unpaid breaks, no work/home balance- they don't care if your calls take you an hour or 2 into over time but God forbid you aren't taking calls immediately when your shift starts (seriously, if you take 2 mins to set up the 100 apps and sites you need to have open to even work you get told off)
